Sound won't sync

  • 1
  • Question
  • Updated 9 months ago
  • Answered
The sound never sync's to any of the film I watch on IMDB....very annoying!!
Photo of TimW

TimW

  • 2 Posts
  • 1 Reply Like

Posted 10 months ago

  • 1
Photo of Claire

Claire, Official Rep

  • 1905 Posts
  • 1341 Reply Likes
Hi Tim,

I'm sorry to hear that you're experiencing this issue. So that we can offer further help, can you please provide us with the following information?
  • Device model
  • IMDb app version number OR Browser name and version number
  • URLs of the videos you've experienced this issue with
Thanks in advance. We look forward to assisting you further.
Photo of TimW

TimW

  • 2 Posts
  • 1 Reply Like
3710x Roku device.....this is on the Amazon IMDB channel. I have spoken with Amazon and they currently have no answer....although they did make a trouble ticket for it. It only happens on that channel. No other streaming service has this issue. I also get buffering notices which stops the video for a minute or so. 
Photo of Claire

Claire, Official Rep

  • 1905 Posts
  • 1341 Reply Likes
Hi TimW,

My apologies for the delay in our reply. Amazon Customer Service is the correct team to troubleshoot and resolve this issue. While you're only experiencing this with the IMDb TV channel, the issue occurs only with a Roku device on the Prime Video app. Please wait for further follow-up from the Amazon representatives.

Thanks!