Someone Created An IMDb Page For Our Film Without Authorization

  • 3
  • Problem
  • Updated 1 year ago
  • Solved
Someone created an IMDb page for our film without authorization.  In doing so, they have created a situation in which we have no access to the account.  Additionally, they have opened the door for a great deal of misinformation to be posted on the page, which we're now having trouble getting corrected.  We're attempting to go through the suggested channels to have changes made to the page, but they have yet to materialize.

The film has not officially been released, but we are in the process of submitting for film festivals.  We would absolutely hate for someone to stumble upon this page because of all the inaccuracies.  I am the Production Manager not only for this film, but also for the company releasing the film.  We would like to either terminate this page so that we can start anew or find the quickest means to have changes made.  I've reviewed the Data Processing Times on the IMDb site and they don't appear to follow what we're seeing, or not seeing.  Between myself and another individual hired by our organization we've seen a total of (1) Correction made to our page after submitting multiple requests over the better part of 2 months.

We have signed up for an IMDb Pro account hoping to bolster our status as a "Contributor", but it doesn't appear as though it's made any difference.  I'd like to hear from an EMPLOYEE that can assist us with resolving this matter.
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes

Posted 1 year ago

  • 3
Photo of Jeorj Euler

Jeorj Euler

  • 7292 Posts
  • 9540 Reply Likes
Hi, Josh. No filmmaker's authorization is required in order for an IMDb page about a film to be created. There is no "account", apart from IMDb user accounts for Scorecard-related data maintenance. Like the content of an encyclopedia, every page is basically an article under the control of the IMDb company (the content maintainer) and, to a lesser extent, volunteer IMDb contributors. Have you tried editing the IMDb page about your film yourself? If so, then please indicate the 18-digit reference numbers of the submissions you've made. If not, then please try editing the page in question and taking note of any reference numbers presented in submission confirmations. An IMDb employee will reply to this topic you've created within 48 hours or probably within 12 hours.
Photo of Jeorj Euler

Jeorj Euler

  • 7292 Posts
  • 9540 Reply Likes
It looks as though I was greatly mistaken about the "ETA". Perhaps the Issue is more challenging than I thought.
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Jeorj,

Thank you for taking the time to reply.  You can correct me if I'm wrong, but the user account would be where the page for our film originated from, yes?  Someone had to create an account or use an existing account to create the page.  Involved in that process would be an email address/user name/password.  We have access to none of that information.  We weren't able to claim the page, which doesn't exactly help our cause.  

I fully understand that these pages are open sourced and information can be contributed by anyone with an IMDb account, but the account holder for a particular page should ultimately be the gatekeeper and have the final say in what does or does not belong with regards to content.  In our case someone with good intentions made a poor decision.

If IMDb ultimately controls these pages and has the ability to take them out of circulation then that would be our preference.  Removing the existing page that is full of errors and allowing us to create a new page with all of the correct information would be the quickest way to right the ship.  Editing the page bit by bit appears to be a painfully slow process.

The most recent submission I made was on 07/24/18.  It's now 7 days later and these changes have not been implemented.


180724-054449-252000
Photo of Jeorj Euler

Jeorj Euler

  • 7290 Posts
  • 9536 Reply Likes
Yes, surface changes made to catalog entries (for titles of works, or for names of persons) are done via user accounts, but titles pages (title entries) cannot be claimed by any of those accounts, with the exception of the context of certain items or data fields of a page that can be controlled via Scorecard access.

You've come to the right place to find out why IMDb's data-editing staff is not allowing your corrections to go live. Thanks for presenting a 18-digit submission reference number. With that number a customer service representative will be able to see what is going on with the specific correction attempts, the items to be corrected or your user account. Most likely the submission-reviewing data editors believe the contributor who created the page more than they believe you, and that all pertains to the balance of evidence of claims. It's also possible that there is some kind of mixup. Working together, you, your team and the IMDb team should be able to get to the bottom of it.
Photo of Jeorj Euler

Jeorj Euler

  • 7292 Posts
  • 9540 Reply Likes
Photo of jj

jj

  • 2 Posts
  • 2 Reply Likes
Photo of Michelle

Michelle, Official Rep

  • 12888 Posts
  • 9976 Reply Likes
Hi Josh -

If the title has screened (such as at the St. Louis Filmmakers Showcase) and the credit listings on the title cast list are incorrect, the best way to help verify the changes is to post a screen grab of the on-screen credits here so we can take a look.
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Thank you for reaching out Michelle.

Our film has indeed screened at the St. Louis Filmmakers Showcase. It is not an “officially released” film though.

I can absolutely post screen grabs for ALL credits if that will help us get corrections made.

Is this the best forum to do such a thing or is there another area I should look to post in?
Photo of Jeorj Euler

Jeorj Euler

  • 7290 Posts
  • 9536 Reply Likes
Josh, it depends, but I would definitely recommend posting the screen grabs here (as they will be publicly archived for future reference). Bear in mind please, there is an upper limit to the file size of the image. Also, if an image to be uploaded is taken from/of a computer (desktop/laptop/notebook/tablet/smartphone) screen, please try to leave out the taskbar and things like a web browser's tab selection bar, only for the sake of your own privacy.
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Hi Michelle -

The EAST PLAINS: GET OUT! Cast Credits are included.  I've attached a .jpg file.  If you have any questions after seeing the (2) files please let me know.  It looks a little blurry to me, but perhaps you have a way to pull the file off here and expand it.  If it would be better for me to just copy/paste the information I can do that as well.

1 Of 2:



Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Michelle -

Included here is the second attachment containing the EAST PLAINS: GET OUT! Cast Credits.  Again, let me know if I need to do anything to improve the visual quality of this information.

2 Of 2:



Photo of JamesMMM

JamesMMM

  • 183 Posts
  • 230 Reply Likes
Josh, they are not screenshots from the film, are they?

By the way, an official release would include any public screening that has been sanctioned by the owners / distriburs pf the film so it has had an official release.

Various people have suggested various ways to draw attention to your post. I think the most successful step you took with regards to this was to suggest that the IMDb needs authorization to publish information about films. That drew me in anyway.

Your attempts to change the credits may nt have been helped by the fact that they have been on there since 2014 and it has taken you nearly four years to bring this to the attention of the IMDb.

https://web.archive.org/web/20140101000000*/https://www.imdb.com/title/tt3867436

However, someone had successfully changed the release date to July 2018 which solved an issue with the film's original slated 2014 date that was extant as recently as 2017. The additional release date correction is now live.

In order to get the cast list corrected, you would speed things up by attaching a screengrab of the actual cats credits as they can be seen on the film.

With regards to proposed changes to the writer / composer / director credits, although you have not advsied us what changes you consider need to be made, I suspect (going from the trailer) you have billed the 'Fairwood Brothers' in these roles, in which case these credits will need to be corrected (and will get corrected if you post further screenshots). In other words, the film presents the Fairwod Brothers as being 'real people' but are ficitious characters created by (presumably) Steve Richard and Tim Maudlin. That is not an uncommon practice. When updating these credits, you need to enter the credited 'as' attribute eg. "(as Rusty Fairwood)" so that the actual credit name is reflected.




Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
James,

Thank you for weighing in on the matter.  While I do wish the quality control for data submission were held to higher standards I also understand that this is a community driven endeavor.  As I mentioned in a previous post, whomever started the film page did so with good intent, but they did it prematurely, without our permission and also without the correct information.  In order to avoid situations such as ours and the many others just like it, there should be an authentication measure put into place.  I imagine that Directors, Cast, Crew and Distributors alike would support this.

It was brought to our attention late this Spring that there was already an IMDb page in circulation.  Had we known sooner we would have acted on this sooner.  Creating an IMDb page is not something that was on our radar.  We just completed the film late Spring '18.  The film was in production in 2014, but it was nowhere near complete.

We spent some time chasing down a handful of leads hoping to find out who may have created the source account/page.  We also sent requests out to the various talent agencies that we utilized throughout filming in an attempt to locate anyone that might have been behind this, all to no avail.  At that point we began submitting requests for page changes and have seen no results.

I submitted the date correction 2 weeks ago.  The change was made within 24 hours.  That gave me a glimmer of hope that I might be able to get these other changes made just as quickly.  Rather than submitting all the necessary changes at once, I began by submitting some Cast corrections.  That also happened almost 2 weeks ago.  I provided the Reference Number for that submission in a previous post.

If someone tells me that it's absolutely necessary to submit screen grabs of the credits from the film then I'll do that.  What I submitted was a screen grab from a document provided to our editors by the Director.  It's the Cast in order of appearance.  The only difference between this and a screen grab of credits from the film is that the text/background will be reversed.  Instead of black on white, you'll have white on black.

I directed this specifically to Michelle as she is the only "Official Rep" to have responded so far.  If I hear from her that she needs screen grabs from the film I will happily comply with her request.
Photo of JamesMMM

JamesMMM

  • 183 Posts
  • 230 Reply Likes
Josh, you say that "If I hear from her (Michelle) that she needs screen grabs from the film I will happily comply with her request" but she has already done that thereabouts.

Michelle has already said "the best way to help verify the changes is to post a screen grab of the on-screen credits here so we can take a look" (three days ago).

https://getsatisfaction.com/imdb/topics/someone-created-an-imdb-page-for-our-film-without-authorizat...

Once you have done that it wil be a piece of cake.
(Edited)
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Hi Michelle -

Contained in the following posts are frame grabs for the on-screen credits from the film
East Plains: Get Out!

Please make Corrections/Additions to the existing page based on the information provided here.

Note that in some frames the credits repeat.  That's a product of the process as the credits are scrolling.  If there are questions let me know.
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
East Plains: Get Out! On-Screen Credit Frame Grab #1
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
East Plains: Get Out! On-Screen Credit Frame Grab #2
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
East Plains: Get Out! On-Screen Credit Frame Grab #3
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
East Plains: Get Out! On-Screen Credit Frame Grab #4
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
East Plains: Get Out! On-Screen Credit Frame Grab #5
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Additionally.  The following East Plains: Get Out! credits should appear as such:


Writer:  R.I. Fairwood

Director:  Renoir Fairwood

Music By:  The Fairwood Brothers
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Edwin,

Thanks for the comment. I have already attempted to submit a round of changes. If you go back through the thread you’ll see the Reference # I provided for them. The screen grabs posted this morning are fulfilling a request made by an IMDb rep (Michelle).

We didn’t create the page (also noted in the thread) so I assume that this process is meant to provide/prove that the change requests are coming from a trusted/credible source.
Photo of Michelle

Michelle, Official Rep

  • 12888 Posts
  • 9976 Reply Likes
Hi Josh -

The primary cast credits have been adjusted based on the screen grabs you provided.  For all remaining credit issues (missing/incorrect credits), please submit the updates through our online Update form; when submitting corrections to existing data within the explanation field please make sure to reference and link to this Get Satisfaction thread for evidence.  Once the Updates have been submitted and received, our editors will review the remaining issues.
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Hi Michelle,

Thank you kindly for making some of the cast changes/additions and getting us moving in the right direction. Much appreciated! I will begin the process of making additional change/correction submissions. I will absolutely reference this thread in the explanation field with those submissions.
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Hi Michelle,

I submitted another round of change requests for East Plains: Get Out! and followed your instructions when doing so.  This occurred on 08/13/18.  

Here is the Reference #: 180813-215236-425000

There were some changes made in pretty short order, but they didn't make all of the changes.  I've been waiting to see if the remainder of changes would be made, but it doesn't look as though that's going to happen without some prodding. 

Are you or another Editor able to help get this done?

The page is absolutely heading in the right direction, but not there yet.


Josh
Photo of Will

Will, Official Rep

  • 4016 Posts
  • 5201 Reply Likes
Hi Josh,

The cast has been amended to match the on screen credits, please submit the required screenshots for the major crew position changes.

Regards,
Will
Photo of Josh

Josh

  • 25 Posts
  • 40 Reply Likes
Hi Will,

Thank you for making the additional changes to our on screen credits.

Attached are screen shots for the following:

  • Director
  • Writer/Screen Play

Please note, there is NO Steve Richard or Tim Mauldin associated with this film.  Those names should be omitted entirely from anywhere currently shown.  

They also appear as Composers.  This is incorrect.

The Musical Composers are The Fairwood Brothers.

If you could make changes to reflect all of the above we will be well on our way to having a page that contains correct information.  We can continue build from there.

Best,

Josh




Photo of Jaime

Jaime, Employee

  • 375 Posts
  • 426 Reply Likes
Hello Josh

I have updated the credits based on the screenshots above, again can you provide similar for the composer credits?

Thank you in advance.