Signed out and history deleted

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  • Problem
  • Updated 4 weeks ago
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Last night I opened my IMDb app and found that I had been logged out. When I used my go to email address to log back in I found that my account had seemingly turned into a brand new account with no movie history of any kind (except weirdly all my recent search history was the same.) How do I get back all my saved/starred/rated movies?
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maria

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  • frustrated

Posted 1 month ago

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bderoes, Champion

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You may have created a second account - it's almost too easy to do.

Perhaps use google to search for your IMDb user id (not necessarily your sign-in; hopefully you remember at least part of it), and include this phrase in the search:
site:imdb.com/user

Perhaps you'll remember how else you logged in before (amazon, facebook, ...)
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bderoes, Champion

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Did you do the google search I suggested?
If you can find the url to your user page, it might help an IMDb staffer to assist you.
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ACT_1

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Signed in ? ?
Your Profile Page:
http://www.imdb.com/profile

http://www.google.com/search?q=site:IMDb.com+Col+Needham
Google does not find many User Names unless they have lots of reviews etc.
.

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maria

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There were too many accounts with similar names for the google search method to work.

And I went to the profile link which sent me to my profile. It said I had been a member for a year which means I hadn’t accidentally created a new account.

Edit: the profile also showed no history
(Edited)
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bderoes, Champion

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What sort of "history" are you missing?
Watchlist, custom lists, reviews, ratings?
Or just browsing history?
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maria

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Watchlists/reviews/ratings any kind of saved movie. Weirdly enough I still have all my browsing history from before
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Claire, Official Rep

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Hi Maria,

I recommend reviewing our Help page: My watchlist, ratings and setting are gone. What happened?

Please let us know if we can offer any further help.
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maria

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Hi Claire! Thank you. I’m still unable to find the account with all of my saved/rated movies. I don’t have any accounts connected with Facebook, Amazon, or google because it tells me that the email is already associated with an account. All I have is my email that I used with an IMDb account, but nothing is showing up when I login to that.
(Edited)
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Claire, Official Rep

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Thanks, Maria.

I'll reach out to you via email so that we can gather further information to investigate.
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lauren

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The exact same thing is happening to me. I definitely don’t have another account. My account is showing as been over 3 years old and I’ve tried all other variation. My watchlist is completely gone. Very frustrating.
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Steve, Official Rep

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Hi lauren,

I've forwarded your information to the team investigating. We'll let you know as soon as more information is available.