Report issue

  • 1
  • Problem
  • Updated 4 weeks ago
  • In Progress
App'sound is overlapped and still playing when press hold key
Occur/ Reproduction Route:
1. Execute app
2. Select any video> press recent key > open popup view> check app sound
3 press hold key > check app sound
This issue happening all ANDROID Samsung device
Please fix it,thanks
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
  • sad

Posted 1 month ago

  • 1
Photo of Taylor

Taylor, Official Rep

  • 372 Posts
  • 327 Reply Likes
Hi Ha,

Thank you for providing the steps. Are you able to help clarify what you are referring to as the "hold key" in addition to the following details : 
  • Device model
  • OS version number
  • Device language settings
  • IMDb app version number
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
Samsung galaxy A50 or S10
P OS 9.0
English
8.03.108030202
Photo of Claire

Claire, Official Rep

  • 1699 Posts
  • 1154 Reply Likes
Hi Ha,

So that we can offer further help, can you please provide us a screenshot or further information regarding the "hold key" you referenced?

Thanks in advance.
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
Hold key means that you press power key at the right device to make device sleep status ,
Photo of Steve

Steve, Official Rep

  • 1537 Posts
  • 1202 Reply Likes
Thanks for getting back to us, Ha.

Please delete the IMDb app and download the latest version to see if this resolves the issue.
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
I will check if sound in video still playing overlapped when open pop up view or press power key to get back sleep mode
I will confirm to you soon
Please be patience and support us
Thanks a lot
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
This issue still happening on latest version,thanks
Photo of Taylor

Taylor, Official Rep

  • 358 Posts
  • 320 Reply Likes
Hi Ha,

I've forwarded the information regarding your issue to our engineering team.
To help with further investigation, could you please provide a screenshot of your device prior to pressing the power key to lock and put into sleep mode?

Thanks in advance. 
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
Ok i will
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
You can see video in pop up view mode and sound in video is overlapped when press power key or wait to screen device sleep
Photo of Ha Trang

Ha Trang

  • 9 Posts
  • 8 Reply Likes
Please take care this issue and fix it