Quantity of data/submissions not being added/corrected, even after time...

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Hello. I have a substantial amount of data which is remaining in my submission history that is simply not being added or is being accepted only partially and after a very long time. Naturally I am only resubmitting the data (additions and corrections) after 14 days have elapsed and little/nothing has changed. Occasionally one or two pieces are processed, but my history of these resubmissions since the start of 2017 has grown significantly in length. Has something changed policy-wise that I have missed?
This sort of data prior to 2017 was accepted much more quickly and became live on the site much more quickly too. 

Aside from resubmitting, I am unsure how to proceed. 

I have (approx.)... 
35 submissions for Cast, most containing multiple credits, so a significant amount of data, 
20 submissions for Birth Name, 
10 submissions for Date of Birth, 
50 submissions for Certificate (ratings) Information, some containing multiple items, 
5 submissions for Marriage (additions or corrections/updates, some multiple), 

all of which are pending, some since December 2016. 

Any possible suggestions/help? Thank you. 
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dale79

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Posted 3 years ago

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Col Needham, Official Rep

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Sorry about that.  This is plenty to investigate so let's split this down into smaller groups.  It is possible that certain rules have changed which may explain this. 

How about we start with the 20 pending birth names?  Please can you share the contribution IDs of three representative examples and we will take a look?
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dale79

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170416-061844-711000
170416-061840-812000
170416-061850-660000 are 3 examples of birth name additions.
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Col Needham, Official Rep

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Thanks.  We will check with the team when everyone is back from the Easter break, however, none of the three supporting URLs in those cases load at all so this is highly likely to be the explanation for the rejections. We cannot even get the home page of the first two to load and whatever was at the third one is no longer there. 
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dale79

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Yes I noticed that with the third one. Unfortunately the page has expired. Obviously it was working at the time of submission. 
The first two URLs though load fine here. 

May I ask, for 'birth names', have the rules changed since the new year? In 2016 birth names seemed to be accepted and went live almost instantly, no questions asked. Something is definitely different, as I have never has such a large back log in my submissions history. 
Obviously I would like to know if they are ever going to be processed, as if this is a negative, then I can delete them from my history and move on. 
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dale79

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Many of the submissions concerning 'birth names', have now been dealt with. Thank you. That is a good start! 
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Will, Official Rep

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Hi dale79,

I've had a look into those submission references and now all 3 of those birth names are live on the site. There have also been backlogs on this list type which have now been resolved. Out of interest we were unable to access the source that you provided or visit the homepage of the website in which it came from, is this no longer live and accessible? You don't have any special access?

If you can provide me any other refs I can look into those cases. Normally if the submission has been rejected multiple times it means that we have been unable to verify the data from the source you have provided or your submission contradicts data submitted by other users or our policies. If that is the case please try to provide a better source for the data or explanation with your submissions in order for our data editors to view the submission in a different light.

Thanks,
Will
(Edited)
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dale79

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Thank you, yes nearly all of the birth names I have submitted, (some dating back to November 2016) have since gone live. 

I do not have any special access to any of the sources I utilized as sources for birth names or any other of my submissions. 

What did happen though, is that some of the pages (containing the evidence to back up my data), expired or changed after I submitted them. In some cases this was due to the lengthy amount of time that the submissions were left unprocessed. This was unfortunate. 

Checking through my submission history, I only have 1 unprocessed submission for a birth name remaining: 
170416-061845-368000 which I will now delete and not resubmit. .

170416-061859-317000
170416-061857-249000
170416-061847-172000
170416-061722-235000
are unprocessed birth date additions which I will also now delete from my history and not resubmit for probably the sources are not accepted or the pages have since changed. 

170416-061702-805000
170416-061701-255000
are unprocessed birth date corrections which I will also now delete from my history and not resubmit for probably the sources are not accepted or the pages have since changed. 

I believe however that these: 
170416-061657-010000
170416-061530-810000
170416-061520-588000
have valid sources to justify the unprocessed birth date corrections contained therein. 
Obviously if you have equally valid sources which state otherwise, I will of course refrain from resubmitting. 

170416-061522-252000 is the only remaining unprocessed marriage details addition I have in my history. The actor has married three times. One marriage is missing, hence my addition. 
(Edited)
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Will, Official Rep

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Hi Dale,

Please see the below.

170416-061657-010000 - I can't access the link, again to the same website
170416-061530-810000 - I can't access the link, again to the same website
170416-061520-588000 - I can only access one of those links which doesn't confirm the date of birth

170416-061522-252000 - apologies, we assumed that this was a duplicate submission but I've added this on your behalf.

Regards,
Will
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dale79

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Hello. Regarding the first link. This has simply expired as so much time has passed since the original submission (probably November 2016). 
I have just resubmitted the data with a fresh link. 

I can access the second link and can thus see the record, so I am unsure why you can't. There is no special access needed for the site. The page has not expired. 

The problem with the third submission is I have seen the date of birth confirmed in a book. I can't see that page of the book now online. 

Thank you for your help.
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dale79

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I still have several pages of unprocessed submissions in my history. Mainly credits. 

For the bulk of the Certificate (ratings) Information submissions, I have submitted additions now rather than corrections and these prove to be accepted much more quickly. 

Should I post some of the reference numbers of the credit corrections/additions submissions here for you to take a look at? 
At present I am still resubmitting the remaining unprocessed (or partially processed) ones altogether every 14 days.
(Edited)
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Eboy

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Maybe I misunderstood, but are you saying that you constantly re-submit the SAME info in every 14 days? If so, that won't work or make the process quicker. If you re-submit something, it should be because you add new info (e.g. sources/links) or correct info from the original submission.
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dale79

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Hello. Thank you for your reply. 

It was my understanding that any submissions that have not been processed or have only been partially processed can simply be resubmitted after 14 days have elapsed. I am not trying to make the process any quicker. 

I can assure you resubmitting does work and that most of the time anything that does not get processed within the first 14 days, does then get successfully processed after the second or maybe the third submission, quibble-free and without any addition to or alteration of the reference/source. 

Perhaps they were missed first time around, or perhaps that a different staff member was able to verify the information submitted by accessing the source/link provided whilst the staff member who dealt with the original submission was not able to. I really don't know and have never looked into this in more detail. 

My query here is concerning the various (re-)submissions that linger in my submission history after several months, that have simply not been processed after numerous tries for no apparent reason i.e. similar submissions pertaining to credits in the exact same series, but perhaps a different episode, have been processed without issue. 

Generally speaking 99% of all of the data I submit or resubmit every 14 or so days eventually does get processed within a few months and goes live on the site.  
I was not aware that I had to imperatively add new information/sources/links in a resubmission. (Though occasionally I do actually do this (sometimes it can help, but not always).) 

In fact, for some types of submissions there isn't even a possibility to insert a source or link. For example the addition of marriage details form does not have a place for comments, sources or links. 
(Edited)
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Eboy

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You can always add links/sources to every submission, just (also) choose "Other Corrections" (from the bottom of the Edit-page) and then "Miscellaneous Comments".

If that option is not visible, just tick this box at the bottom of the page to get various options:
"To update data for categories that aren't listed above, select this box"
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dale79

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I have not used that option before. At least not in the way you suggested and not for a very long time. Thank you for the helpful tip. I will bear this in mind! 
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Will, Official Rep

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Hi dale79,

If an item has been rejected please try and resubmit providing us with additional information/sources OR ensure that the item is not in breach of any policies outlined in the submission guides. Sometimes our data editors may not be able to verify the data and this can lead to multiple rejections if you can't provide us with more details.

I hope this helps.

Regards,
Will
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dale79

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Thank you for this. I feel though that many of the submissions that are not being processed do not really fall into those categories you mentioned and are being missed for some reason, for as I have previously stated, I might view a series, of say 10 episodes and correct the credits for all of the episodes after pausing on the credits. Let's say 6 or 7 episodes get corrected (i.e. my submissions are processed) with no issue, yet the remaining 3 or 4 episodes are not corrected, or only corrected in part, despite identical corrections being processed for the exact same cast members and/or character names and/or cast order numbers in the other episodes! 

Would it be possible to send to you directly some submission numbers for credits so you can take a look?
Perhaps this way they could be processed once and for all. It is a shame for all of these cast lists to remain incorrect as they are. 

Alternatively you could let me know that they can't be processed due to lack of evidence. The only real evidence that a contributor can provide for what I have submitted would be screenshots of the credits, but this would be extremely time-consuming for the amount of credits involved and would not really make sense since tens of thousands of similar submissions have been accepted without this sort of evidence and always have been, hence my frustration in seeing all of this unprocessed or partially processed data in my submission history. 
(Edited)
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Will, Official Rep

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Hi dale79,

Unfortunately we don't have the capacity to be able to provide in-depth reasoning for a number of rejected submissions. As opposed to providing a screenshot you could add a comment to state that this credit appeared on screen at this time for example. Please try this approach first then let me know if you are still experiencing issues and we can take a look.

Regards,
Will
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dale79

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Thank you for your reply. Maybe what you have suggested is at least a partial solution. I have now resubmitted all of my pending submissions with credit/cast/character/attribute(s)/position number corrections and utilized the comment box directly underneath each one. I will now wait and see if they are processed properly within the next 14 days. Let's hope so. 

I say partial because of course the comment box for additions is not available/present, so I can't add a comment for those ones, at least not directly underneath each line. 
(Edited)
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dale79

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The use of the comment box seems to have indeed got things moving for some types of submissions.
I have just checked through my submission history. And have found that about 30 or so submissions, (so nearly 100 items) have suddenly been processed finally, so that's good! 
Still a way to go before I get the backlog cleared, but on the right track now hopefully! 
(Edited)
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dale79

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I currently have over 115 edits in my submission history pending approval. Many of them have not been processed for over a month, despite evidence being provided.