Purchased tickets but never got the tickets

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  • Updated 3 months ago
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Photo of Helia Pereira Dutra

Helia Pereira Dutra

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Posted 3 months ago

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Stephen Verhaeren

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Do you know if the tickets are being held at the venue's box office? You could get in contact with the company that you purchased the tickets to see what is going on, like if they are being held for you at the box office, are they going to mail them to you, or are they going to send you something that you have to print the tickets at home. Worst case scenario that it would be a scam, but you should get a hold of the company and reach out to them. 
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Taylor, Official Rep

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Hi Helia,

Keep in mind that IMDb Ticketing is powered by Atom Tickets. Please see our Showtimes & Ticket Experience FAQ for further contact information for Atom Tickets.