Provide and Explanation and submission number not showing up

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
I've submitted my credit twice now and been rejected both times on grounds of "unable to verify".  In each instance it's asked me to "Provide an Explanation" if I'd like to contest the rejection and given me a submission number but when I go to search the number it doesn't garner any results.  So then I can't use the "provide an Explanation" tool as suggested.  My most recent submission number is 191213-012312-494208.  I've attached a screen grab of my credit.  Please help me solve this and understand why I can't see the submission on my "update history" page.

Jonathan 
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Jonathan

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Posted 1 month ago

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Michael May

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I'm having the same issue, with no idea on how to resolve it. The film's IMDb page has my name in the credits. I have a screenshot of the final credits, with my name and character listed. I followed the instructions, just as you did, and I get the same result. There's no "provide an explanation" option. My submission number is 191211-180330-422208. Can anybody help with this?
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Elizabeth, Employee

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this isn't related to the original post and should be submitted as a new question.

Please reference the new conversation here: Credit Submission Issue
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Jaime, Employee

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Hi Jonathan

Thank you for your message.

I have submitted this request on your behalf now, if no problems are encountered this should update online within 24 hours on all platforms.

Have a great day.