Problems voting polls in IMDb APP

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
I'm experiencing a problem with the poll you have in the APP. Every time I vote, it doesn't compute and this message pops up: You're not logged in!
We saw your vote but can't count it unless you register or log in. Please use the menu at the top of the page. But the message is wrong, because I'm logged into the account.
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Baifrank

  • 9 Posts
  • 5 Reply Likes

Posted 4 months ago

  • 1
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Claire, Official Rep

  • 1740 Posts
  • 1178 Reply Likes
Hi Baifrank,

I'm sorry to hear that you experienced this issue with the poll in the IMDb app for Android.

So that we can offer further help, can you please provide us with the following information?
  • Device model
  • OS version number
  • IMDb app version number
  • Have you attempted to force close the app and reopen, then retry the poll?
  • Have you attempted to log out and log back in, then retry the poll?
Thanks in advance. We look forward to assisting you further.
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Baifrank

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  • 5 Reply Likes
Device model: XT1789-05
OS version number: 9
IMDb app version number: is 7.9.0. 107900300
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Claire, Official Rep

  • 1740 Posts
  • 1178 Reply Likes
Hi Baifrank,

Can you please confirm if you're still experiencing this issue with the currently version of the IMDb app?

If so, can you please confirm the following:
  • Have you attempted to force close the app and reopen, then retry the poll?
  • Have you attempted to log out and log back in, then retry the poll?
Thanks in advance.
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Baifrank

  • 9 Posts
  • 5 Reply Likes
Hello Claire! Yes, I did the procedure and was successful, thanks for the attention and help!