problem with review?

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem


Earlier today I submitted a review for Mr Magoo's Christmas Carol. The trouble is that the previous reviews I wrote today were approved without problem straight away, as have my previous reviews since slowly starting writing again since the new layout was introduced. Although I understand about it being the Christmas period and it being a potentially slower period for approvals, it has been around over two hours and the review hasn't appeared or been approved. Because of the new layout of the user review system, I cannot see whether the review was even submitted successfully, whether it's pending or whether it had been rejected, so I am feeling a little uncertain. In case it had been rejected or if the submission was unsuccessful, I submitted the review again (twice, the second being that I couldn't remember whether I clicked the submit button or not) but it's the same thing. Just want to make sure everything is okay. Once the review is approved is it possible for only one of the submissions to be approved, so that I don't find myself reviewing a title more than once which would be embarrassing?

Thank you

Bethany (aka. TheLittleSongbird)

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Posted 3 years ago

  • 1
Photo of Col Needham

Col Needham, Official Rep

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Please see and from 

> Reviews | Platinum | 24 December 2017 | 212

Given this is a holiday week and we have a significantly smaller staff working, things will take longer than usual, sorry. 

The people who are working are still doing pretty well with:

> Unprocessed items within SLA: 94.83%. Unprocessed items outside SLA: 5.17% = 862 items.