Problem submitting Crew Complete for multiple episode of series

  • 1
  • Problem
  • Updated 1 month ago
  • In Progress
  • (Edited)
I'm trying to submit Crew Complete status for multiple episodes as one submission, to avoid having to submit it separately for each episode in turn.

At series level, I do Updates | Cast/Crew and am given a box into which I can either type multiple episode numbers or else select them from episodes of each season.

But when I do that, my Track Contribution status of my submission is Declined: "The item you have submitted is exactly the same as a submission that you
have already entered, which is still pending review by our staff." for every episode except one (there's no way of determining *which* one). I wonder if what is actually being submitted is a series of identical series level flags instead of flags for lots of different episodes.

The email confirmation says
  • "The Main Chance" (1969)
    • Cast / Crew Verification - Crew
      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

But then the quality of those confirmation emails often lacks crucial information that was present in the submission (in this case, episode number): I'm mentioned that problem previously but nothing was every done about it: in my mind, the email should contain *everything* from the form, as a record of exactly what was submitted.


The ID is 200118-165555-656000.

It looks as if I may have to go through 16 episodes and submit Crew Complete for every one individually :-(
Photo of Martin

Martin

  • 348 Posts
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Posted 1 month ago

  • 1
Photo of Meredith

Meredith, Employee

  • 920 Posts
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Hi Martin, 

I have filed a ticket with our technical team to review the submission and the issue you are experiencing. We will respond here as soon as possible with any further information on this. 

Thanks
Meredith