Problem submitting Crew Complete for multiple episode of series

  • 1
  • Problem
  • Updated 1 month ago
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  • (Edited)
I'm trying to submit Crew Complete status for multiple episodes as one submission, to avoid having to submit it separately for each episode in turn.

At series level, I do Updates | Cast/Crew and am given a box into which I can either type multiple episode numbers or else select them from episodes of each season.

But when I do that, my Track Contribution status of my submission is Declined: "The item you have submitted is exactly the same as a submission that you
have already entered, which is still pending review by our staff." for every episode except one (there's no way of determining *which* one). I wonder if what is actually being submitted is a series of identical series level flags instead of flags for lots of different episodes.

The email confirmation says
  • "The Main Chance" (1969)
    • Cast / Crew Verification - Crew
      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

      • Complete

But then the quality of those confirmation emails often lacks crucial information that was present in the submission (in this case, episode number): I'm mentioned that problem previously but nothing was every done about it: in my mind, the email should contain *everything* from the form, as a record of exactly what was submitted.


The ID is 200118-165555-656000.

It looks as if I may have to go through 16 episodes and submit Crew Complete for every one individually :-(
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Martin

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Posted 3 months ago

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Photo of Meredith

Meredith, Employee

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Hi Martin, 

I have filed a ticket with our technical team to review the submission and the issue you are experiencing. We will respond here as soon as possible with any further information on this. 

Thanks
Meredith
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Martin

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Here's another instance of the same problem, for a different title:

200302-162417-274000

At series level I submitted multiple cast-complete flags for various episodes - easier to do it in one submission rather than many separate ones for each episode.

https://i.postimg.cc/3RdCK2pP/IMDB.png shows that I selected specific episodes, but the resulting confirmation https://i.postimg.cc/g0BtqzKb/Image2.png summary shows a single cast-complete flag. I presume that despite the appearance of the form, the episode number is being stripped off and it's reaching you as a lots of identical series-level flags for title "Aquila" (1997) rather than multiple different flags for titles of the form "Aquila" (1997) {Losing Sight (#1.3)}.

This looks like a clear case of a bug in the submission form, which needs to be fixed.

Can you confirm that this has been raised as an issue with the technical team, that they have reproduced it, and that they will be fixing it.