Posted some pics, approved then disapproved

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  • Problem
  • Updated 10 months ago
  • Solved
Posted some pics for "Top Knot Detective".  They were declined because 'Badly Formatted'.  However, they were created the identical way as the thousands of other pics I've had approved.  What's the issue?
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Posted 10 months ago

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Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

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Could you post your contribution numbers here for the rejection.
You can find those 18 digit numbers here at,
or here
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Michelle, Official Rep

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Hi softsofa -

Thanks for the additional information, if the low-quality is intentional (or in certain cases where the film was originally mastered in poor digital quality) we will make exceptions.  Looking at the title page now, I can see that these images have since been approved and are now displayed on the site:
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Ed Jones (XLIX)

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Sorry Michelle, those were mine that I used as an example. My Bad. I'll leave out the C-#'s next time so as to not cause confusion.

Sorry Softsofa.
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Joel, Employee

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Hi Softsofa,

Thanks for your response. 

After reading the conversation, I have manually approved the items onto the title now - these should appear shortly.