Pictures won't load on most pages

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  • Updated 2 years ago
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Most of the pictures on most of the pages - movies, actors, etc. - won't load. 
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Dan Cavanaugh

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Posted 2 years ago

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Ava, Official Rep

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Hi Dan,

We're unable to reproduce the issue you're describing. Could you provide us with further information.

 Is this occurring on a particular page? If so, please provide us with the URL?

What browser and version are you using? Have you tried using a separate browser?
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Dan Cavanaugh

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Its on nearly every page for a movie or person. It merely shows the generic picture icon. I am using Opera version 40.0.2308.62. I tried to load a page in mozilla firefox and IE and it was the same deal (just a different kind of icon pic). 
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Ava, Official Rep

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What internet connection are you using? Is the connection via WiFi or Ethernet?

Would you be able to test this on a different internet source (i.e. Office, Cafe) and see if the problem still persists.
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Dan Cavanaugh

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It's a desktop, and anyway I doubt that would solve it. It must be some sort of software issue. An update or something...
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Ava, Official Rep

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In order for us to look into this further, could you let us know what internet connection are you using? Is the connection via WiFi or Ethernet?
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Dan Cavanaugh

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ethernet
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Ava, Official Rep

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Would you please provide us with a screenshot to the issue, so we can best investigate this further.
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Dan Cavanaugh

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Ava, Official Rep

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Thanks for providing that Dan. I've passed all of this information to our technical team so they can investigate this issue further. I'll let you know when I have an update.
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Dan Cavanaugh

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I really appreciate it. I love this site. I pretty much reference it every day... Thanks.
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Ava, Official Rep

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Hi Dan,

When you go to https://www.amazon.com/, do you see broken images? 

If yes, our technical team recommends:
1. Load an IMDb page with the issue in Mozilla Firefox.
2. Right-click on one of the broken images and choose "View Image".
3. If an error screen appears and there is an "Advanced" button, click the "Advanced" button.
4. Please take a screenshot.
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Dan Cavanaugh

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The image on the left is my second desktop moniter, just fyi. Thanks again. 
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Ava, Official Rep

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Thanks Dan! I've passed this off to our technical team.
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Nobody

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Are you using "ESET Nod32" antivirus software?
If so, perhaps you might need to manually export a root certificate
from the ESET software and then import that certificate into Firefox?
See the last two replies at the end of this discussion:
https://forum.eset.com/topic/9127-untrusted-certificate-warning-on-mostly-likely-safe-sites/
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Dan Cavanaugh

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I am using symantec antivirus
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Dan Cavanaugh

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And i'd prefer to get this working in opera...
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Dan Cavanaugh

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Any new ideas?
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Dan Cavanaugh

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Im still waiting for your response...
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Ava, Official Rep

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Hi Dan,

Thanks for your patience with this.

Our technical team has requested that you take the following actions:

1. Load an IMDb page in Firefox
2. Right-click on one of the broken images and choose "View Image".
3. Select the Advanced button
4. Select SEC_ERROR_UNKNOWN_ISSUER and copy the text that appears.

Please provide us with a copy of the text that appears so our technical team can investigate this further.

Thank you in advance.
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Dan Cavanaugh

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https://images-na.ssl-images-amazon.com/images/M/MV5BMTc0ODE2ODU4OF5BMl5BanBnXkFtZTgwMTAxMjU5OTE@._V...
Peer's Certificate issuer is not recognized.

HTTP Strict Transport Security: false
HTTP Public Key Pinning: false

Certificate chain:

-----BEGIN CERTIFICATE-----
MIIEWTCCA0GgAwIBAgIBATANBgkqhkiG9w0BAQUFADBuMQswCQYDVQQGEwJVUzET
MBEGA1UECBMKR3lma2lqc29teTEQMA4GA1UEBxMHSmFibXVmZzEdMBsGA1UEChMU
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HhcNMTUxMjMwMDkyNTE4WhcNMTYxMjI5MDkyNTE4WjB9MQswCQYDVQQGEwJVUzET
MBEGA1UECBMKR3lma2lqc29teTEQMA4GA1UEBxMHSmFibXVmZzEdMBsGA1UEChMU
TWlqcHkgUG9ncW9ra2V1ZmIgU3UxKDAmBgNVBAMTH2ltYWdlcy1uYS5zc2wtaW1h
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SUZMbm4kjr+cf+PjMw==
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
MIIEIzCCAwugAwIBAgIBATANBgkqhkiG9w0BAQUFADBqMRUwEwYDVQQDEwxLZXpk
b3UgT2JvdGcxHTAbBgNVBAoTFE1panB5IFBvZ3Fva2tldWZiIFN1MQswCQYDVQQG
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tc80COQMfA==
-----END CERTIFICATE-----
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Dan Cavanaugh

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Thanks.
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Ava, Official Rep

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Thank you Dan.

I've passed this information along and will let you know when I have an update.
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Dan Cavanaugh

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Still waiting on a response. I'm missing the use of the site...
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Ava, Official Rep

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Hi Dan,

I’ve received and update and based on what our technicalteams have reviewed, it appears that some software on your network or computerseems to be causing this issue. We can’t be sure what will resolve the issueyou’re encountering, but we can suggest some tips that might help resolve this.

If you have a different PC or laptop in your home, werecommend testing the site using that other computer. If you still experience thissame issue on the separate device within your home then it sounds like thisissue is relate to your firewall or network. If this is the case, you’ll needto get assistance from your Network Admin or ISP.

Alternatively if you can’t reproduce this on a separatecomputer within your home, it sounds like it’s due to an extension or softwareinstalled on your computer that may be causing this. If that is the case, youwould want to visit a certified IT professional for further help.
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Dan Cavanaugh

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Hi, I just wanted to let you know that the problem has been resolved. I have tested it on other computers in the network and the problem was not there, so the problem was of course on my actual PC. By coincidence though, I was messing around with my Windows host file, and there was a line in it about images.amazon.com. Changing the host file seemed to fix the problem. Just wanted to let you know in case someone else ran into it. Thanks

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