Photo disappeared

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  • Updated 11 months ago
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After my mother's death, I went through a lot of trouble to get a photo and biography of her uploaded to your site 2 years ago.  Her name is Wesley Marie Tackitt.  It has disappeared in the last 6 months, along with many of her contemporarys'.  I was to understand for people who were retired and/or dead, this was a legacy service that would go on in perpetuity.
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Francesca Brunner-Kennedy

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Posted 11 months ago

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Jeorj Euler

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Hi, Francesca Brunner-Kennedy. Where did you get the idea that there is a legacy service that would go on in perpetuity?
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ACT_1

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Jeorj Euler

Wesley Marie Tackitt (1926–2015)
https://www.imdb.com/name/nm0846230/
https://www.imdb.com/name/nm0846230/mediaindex

? ?

Someone had a Pro acct to add photos etc
Pro acct is gone and so are the photos etc
.

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Francesca Brunner-Kennedy

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Because I was told that by IMDB personnel back in 2016.  They told me I was allowed to post one photo and a limited bio for a relative who had died.  I had to prove she was dead, my relationship, etc. Although my account was wiped out with the particular discussion, I have a few e-mail records of a "Family Tribute Waiver Request" to waive the fee.
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Ed Jones (XLIX)

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An IMDb employee will eventually see this and reply.
I'm interested in the answer they will have too.
They are catching up from the holidays.
Be patient.
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Jeorj Euler

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In that case, I'm guessing that somebody reported the photo for some reason, and it was subsequently removed.
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Ed Jones (XLIX)

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I see the page here but there is only one photo.
Was that all there was? Just the 1?

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jff

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Ed Jones (XLIX)

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Is that an archived page?
What is the nm# ?
Curious jff.
Thanks.
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Ed Jones (XLIX)

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Thanks Jeorj.
How do you search that?
I tried this to no avail

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jff

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Every day you learn something new.
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Ed Jones (XLIX)

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I like to be a SpongeBob! LOL
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jff

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And so you shall be if you sit for long enough in the pool of knowledge.
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Ed Jones (XLIX)

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Only long enough so that you don't get all wrinkly.
(Edited)
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Francesca Brunner-Kennedy

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This is indeed the photo I uploaded.
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Nikolay Yeriomin (Mykola Yeromin), Champion

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Hello, Francesca Brunner-Kennedy

Photos added through IMDb Pro last only as the services do, so if there was no payment, then photos will disappear. They can be re-added by paying again. 

Pictures can also be added through another service, Title Scorecard. It would lack the convenience of IMDb Pro (for example the ability to choose the primary photograph: IMDb editors will do that), but these won't disappear and are usually what you see on pages of deceased actors. It might be possible to get in touch with the studios or distribution companies responsible for some of the movies and add photographs of your mother to IMDb through such means. 
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Jeorj Euler

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Well, there is also the discontinued Publicity Photos program.
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Francesca Brunner-Kennedy

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I'm afraid I'm new to the community, so I'm not really sure if any of you actually work for IMDB, or this is the right way to contact them.
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Jeorj Euler

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Thus far, no IMDb company person has replied to this topic.
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Ed Jones (XLIX)

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But Your answers are in the topic.
See Nikolay Yeriomans Reply.
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Francesca Brunner-Kennedy

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Please read my reply to Jeorg's first post.  I never paid anything.  I was told I didn't need to, so I would still like to hear from IMDB.
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Ed Jones (XLIX)

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Jeorj and I have not heard of it. Legacy Listing.
That is why I'm curious.
Would like to know myself for future reference.
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Ed Jones (XLIX)

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Here is the search in the topics pages under Legacy Listing
https://help.imdb.com/search/all?term=Free+Legacy+Listing&ref_=helpsrall_srch_submit

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Francesca Brunner-Kennedy

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The term I found in an old e-mail is "Family Tribute Waiver"
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Joel, Employee

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Hi Francesca,

Thanks for your post and patience!

Given the situation in which the image was originally uploaded to IMDb (as part of a Family Tribute Waiver Request), this should remain displayed on the name page. I've re-instated this for you now and it looks to be live and visible:

https://www.imdb.com/name/nm0846230 

I've taken steps to ensure this is no longer removed and I'm sorry for the inconvenience this may have caused you. 

Have a great new year!

Thanks,

Joel 
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Francesca Brunner-Kennedy

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Joel,

Thank you for your quick reply and action.  However, I noticed at the same time my mother’s photo disappeared that many of her friends’ and contemporaries’ photos disappeared as well.  The ones I have particularly noticed are Matthew Tobin (born 8/10/29) and Lillian Adams (born 5/13/22).  This makes me suspect that this was not just an isolated incident, but an across the board clean-up that inadvertently impacted a lot of tributes.  Please investigate that.

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Joel, Employee

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Hi Francesca,

Thanks for your response.

I can see my colleague has responded to you now via our customer service platform. As a result I'm going to leave this thread closed to stop any convolution, we can continue to look into any issues you may have within the ongoing communication there. You'll receive another email from me through that platform shortly and we can try and get any issues you have resolved!

Thanks!

Joel