Parents guide

  • 3
  • Problem
  • Updated 10 months ago
  • Solved
  • (Edited)
Parents Guide is blank. For about a week I've noticed that for major TV shows the Parents Guide is completely blank. Not just brand new shows either. Shows that have been out long enough to have a Parents Guide.
I depend on the Parents Guide to help me decide to watch a show. Please fix.
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Traci Cocchi

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  • irriated.

Posted 11 months ago

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Jess, Employee

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Hi Traci, can you provide a specific movie so that we can investigate?  We're not able to reproduce in our latest release. Also, make sure that you try tapping on the words Parents' Guide to get the full page.  
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Traci Cocchi

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Yes, I have been using the Parents Guide for several years and always tap on the words to pull up the full page. Normally if there is NO Parents Guide for a show then the tab for Parents Guide won't even be on the shows page. Just as if there's no trivia or goofs, there will be no tab. Well, recently, for The Orville, and This Is Us, there's a Parents Guide there, but the page is empty,...I'll go back through my history to see what other shows were blank as well...
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Jess, Employee

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Thanks, I can reproduce the problem with those examples! We'll look into it right away. 
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Jess, Employee

  • 145 Posts
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Hi Traci, just confirming that this has been fixed. If you see any other examples, don't hesitate to let us know.