Paid for poster upload not working

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  • Updated 4 years ago
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My paid for poster image did not upload and I've been charged. The receipt is not showing up on my "Purchases" page but I noted the purchase #.  It is 48RSZQLK.
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Ida Alwin

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Posted 4 years ago

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Eric, Employee

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Hi,

This problem usually happens whenever a email address is provided during the purchase that is different than the address registered to your IMDb account.

It's most likely you have another email address, separate from your IMDb account, that you used to make the purchase. The link to upload the poster is included in the confirmation email that was sent to that address. In order to upload the image, you will need to log out of IMDb and either sign  in using that other account or click on the purchase confirmation link that was emailed to you.

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