Not showing videos

  • 5
  • Problem
  • Updated 2 months ago
  • In Progress
After the latest update, no more videos are displayed and the program exits
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Hooman M

  • 30 Posts
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Posted 3 months ago

  • 5
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cinephile

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I'm not quite certain to correctly understand your statement, can you please post a link to the functionality that is problematic and describe what you expect to be displayed?
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Taylor, Official Rep

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Hi Hooman,

As cinephile has mentioned, please provide us with further details on the issue you're experiencing so our engineering team can further investigate. 
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Hooman M

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When I click on the videos, the videos are not displayed and the app stops, this problem is in Farsi language
(Edited)
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Alexander Stumpf

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Happens also in the German app. Though the app doesn't stop, videos are simply not played (black screen).
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Brook.Rat

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The same thing is happening to me, it just won't play. It just loads forever
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Alexander Stumpf

  • 3 Posts
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In my case it helped cleaning the app's data (not just cache) in the Android settings. Alternatively one can uninstall and reinstall the app.