Not receiving notifications in the iOS app

  • 5
  • Problem
  • Updated 2 hours ago
  • In Progress
For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes

Posted 11 months ago

  • 5
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Didn’t see the message until tonight. Will gladly do it whenever you send them. How are you sending them to my app?
Photo of John

John, Employee

  • 119 Posts
  • 82 Reply Likes
Great. Just sent a test message to your iPad. Please let me know if you receive it!
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Not sure what you mean by message, do you mean a notification? Never received anything and nothing popped up when I opened the app
Photo of John

John, Employee

  • 119 Posts
  • 82 Reply Likes
Yes, notification. Ok - thank you! Investigating further.
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Thanks for staying with me / my issue this whole time (going on 2 months). I appreciate it :)
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Just a reminder, it’s the IMDb app on both my iPad and iPhone (the iPhone was a Christmas gift this past year). Never received notifications at all. Whereas the iPad had them and then just stopped.
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Any update on resolving my issue?
Photo of John

John, Employee

  • 119 Posts
  • 82 Reply Likes
We are working with technical folks who support our Notifications backend service - they're now actively engaged. I'll keep you posted as I have details. Sorry this isn't moving faster - we're trying to get to the bottom of it!
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
No problem. Just wanted to check in and see what was happening. Thanks!
Photo of John

John, Employee

  • 119 Posts
  • 82 Reply Likes
Hi Kristen,

We're finally getting somewhere :)

Our logs show that your iPad has been targeted as part of 55 campaigns in January. We're investigating if there's a break between our system and Apple's push notification service.

It also shows that the last "update" to your topic subscriptions was on 11/14/2018. To try and force a refresh, can you unsubscribe from topics, wait a little bit (30 mins or more), and resubscribe?
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Just unsubscribed on my phone. I'll see if that works and then try it on my iPad. 
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
What do you mean, 55 campaigns? Do I have a virus or something?
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
I don't understand how I was targeted in January when this has been going on for 2+ months?
Photo of John

John, Employee

  • 119 Posts
  • 82 Reply Likes
Right - that's what we're trying to understand. Definitely not a virus! It's likely a broken linkage somewhere in the chain; our systems think your devices are target-able, but something is still stopping the message from getting through.

Ok - thanks for turning on/off. We'll report back tomorrow whether we saw an update event.
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Should I turn it back on tonight or wait until tomorrow?
Photo of John

John, Employee

  • 119 Posts
  • 82 Reply Likes
You can turn on tonight. Thanks, Kristen!
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Just turned notifications back on for all topics 
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Still haven't received any notifications from the IMDb app 
Photo of John

John, Employee

  • 119 Posts
  • 82 Reply Likes
Hi Kristen - we think we've found the issue! Can you please unsubscribe and re-subscribe ONE more time? :) Thank you!
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
Just went in and unsubscribe / subscribed to each of the 5 notification options. How long should it take before I see any change (start getting IMDb notifications)?
Photo of Steve

Steve, Official Rep

  • 1509 Posts
  • 1178 Reply Likes
Hi Kristen,
You will likely start receiving notifications over the next 24-48 hours. Please let us know if haven't seen any in the next few days.
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
I will. Thanks!
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
As of 6:45 Saturday evening I still haven’t seen any IMDb notifications on either my iPhone or iPad.
Photo of Kristen C

Kristen C

  • 68 Posts
  • 15 Reply Likes
It’s been a week and still not receiving notifications
Photo of Steve

Steve, Official Rep

  • 1509 Posts
  • 1178 Reply Likes
Thanks for letting us know! We'll get back to you as soon as possible.