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Not receiving notifications in the iOS app

Problem
Updated 2 months ago
In Progress

For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.

70 Posts
15 Reply Likes

Posted 1 year ago

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70 Posts
15 Reply Likes

Didn’t see the message until tonight. Will gladly do it whenever you send them. How are you sending them to my app?

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John, Employee

120 Posts
82 Reply Likes

Great. Just sent a test message to your iPad. Please let me know if you receive it!

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70 Posts
15 Reply Likes

Not sure what you mean by message, do you mean a notification? Never received anything and nothing popped up when I opened the app

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John, Employee

120 Posts
82 Reply Likes

Yes, notification. Ok - thank you! Investigating further.

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70 Posts
15 Reply Likes

Thanks for staying with me / my issue this whole time (going on 2 months). I appreciate it :)

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70 Posts
15 Reply Likes

Just a reminder, it’s the IMDb app on both my iPad and iPhone (the iPhone was a Christmas gift this past year). Never received notifications at all. Whereas the iPad had them and then just stopped.

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70 Posts
15 Reply Likes

Any update on resolving my issue?

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John, Employee

120 Posts
82 Reply Likes

We are working with technical folks who support our Notifications backend service - they're now actively engaged. I'll keep you posted as I have details. Sorry this isn't moving faster - we're trying to get to the bottom of it!

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70 Posts
15 Reply Likes

No problem. Just wanted to check in and see what was happening. Thanks!

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John, Employee

120 Posts
82 Reply Likes

Hi Kristen,

We're finally getting somewhere :)

Our logs show that your iPad has been targeted as part of 55 campaigns in January. We're investigating if there's a break between our system and Apple's push notification service.

It also shows that the last "update" to your topic subscriptions was on 11/14/2018. To try and force a refresh, can you unsubscribe from topics, wait a little bit (30 mins or more), and resubscribe?

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70 Posts
15 Reply Likes

Just unsubscribed on my phone. I'll see if that works and then try it on my iPad.

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70 Posts
15 Reply Likes

What do you mean, 55 campaigns? Do I have a virus or something?

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70 Posts
15 Reply Likes

I don't understand how I was targeted in January when this has been going on for 2+ months?

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John, Employee

120 Posts
82 Reply Likes

Right - that's what we're trying to understand. Definitely not a virus! It's likely a broken linkage somewhere in the chain; our systems think your devices are target-able, but something is still stopping the message from getting through.

Ok - thanks for turning on/off. We'll report back tomorrow whether we saw an update event.

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70 Posts
15 Reply Likes

Should I turn it back on tonight or wait until tomorrow?

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John, Employee

120 Posts
82 Reply Likes

You can turn on tonight. Thanks, Kristen!

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70 Posts
15 Reply Likes

Just turned notifications back on for all topics

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70 Posts
15 Reply Likes

Still haven't received any notifications from the IMDb app

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John, Employee

120 Posts
82 Reply Likes

Hi Kristen - we think we've found the issue! Can you please unsubscribe and re-subscribe ONE more time? :) Thank you!

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2 people like this

70 Posts
15 Reply Likes

Just went in and unsubscribe / subscribed to each of the 5 notification options. How long should it take before I see any change (start getting IMDb notifications)?

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Steve, Official Rep

1573 Posts
1233 Reply Likes

Hi Kristen,
You will likely start receiving notifications over the next 24-48 hours. Please let us know if haven't seen any in the next few days.

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70 Posts
15 Reply Likes

I will. Thanks!

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70 Posts
15 Reply Likes

As of 6:45 Saturday evening I still haven’t seen any IMDb notifications on either my iPhone or iPad.

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70 Posts
15 Reply Likes

It’s been a week and still not receiving notifications

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Steve, Official Rep

1573 Posts
1233 Reply Likes

Thanks for letting us know! We'll get back to you as soon as possible.

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