For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.
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Posted 1 year ago
John, Employee
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Hi Kristen - many apologies that we haven't been able to solve this. From what we can see on our end, your devices last sent an update (to subscribe or unsubscribe) back in November; each of your subsequent attempts to turn it on or off haven't come through.
I'm going to try (one more time) to send some direct test messages to your iPad. I'm going to send five different messages. Please let me know if they come through.
If they don't, then we believe something in the Apple iOS software is blocking your endpoints from receiving notifications. If that's the case, we're pretty much out of options on our side :(.
Sending tests now!
I'm going to try (one more time) to send some direct test messages to your iPad. I'm going to send five different messages. Please let me know if they come through.
If they don't, then we believe something in the Apple iOS software is blocking your endpoints from receiving notifications. If that's the case, we're pretty much out of options on our side :(.
Sending tests now!
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I don't know what kind of "test" it is, but I've been using my iPad for the last hour and haven't received any kind of notification from IMDb. All notification options for the app are turned on though. I don't understand how before December, everything was somewhat good and dandy and now, nothing. Thanks for helping me out.
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The strangest thing is I received a brand new iPhone for Christmas. Ever since I downloaded IMDb onto it, I haven't received a single notification.
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Is there another way for me to "turn on updates" so that I receive notifications on my iOS device? I just don't understand how this is the only app out of 100+ on my iPad that I am having issues with and for this long
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I’m sorry for badgering about this for so long but I truly love the imdb app and am trying to do whatever I can so I can start receiving notifications again. Is there a way for me to subscribe to receive updates that I haven’t tried yet?
John, Employee
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Kristen - just for sanity - can you confirm that when you go to iOS Settings -> Notifications -> IMDb, it looks like this?


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Could I have done something that (for whatever reason) stopped me from receiving notifications from the app without realizing it and for notifications to still not work even after resetting the device entirely / downloading the app on a brand new device?
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I want to say thank you again for your patience with me / my issue. I just still don't understand how I can be receiving notifications from IMDb and then one day have them completely stop?
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I'm still receiving notifications from IMDb via email, just not from the iOS app itself.
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I've even tried toggling "allow notifications" off / on in my Settings and nothing's worked even after multiple app updates.
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Could it have anything to do with me possibly hitting "clear cache" back when I first started having issues in December?
John, Employee
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No worries at all - we're here to help (and many apologies we haven't been able to sort this out yet!).
We don't use the cache for anything related to notifications, so that wouldn't have caused this issue. Based on what our notification service is telling us, we see your phone as "active" - and when I try sending test messages to your iPad, it says that it delivered successfully. That's why I wanted you to check your iOS Settings (in case that was what blocked the message).
So sorry you're dealing with this - we'll keep noodling!
We don't use the cache for anything related to notifications, so that wouldn't have caused this issue. Based on what our notification service is telling us, we see your phone as "active" - and when I try sending test messages to your iPad, it says that it delivered successfully. That's why I wanted you to check your iOS Settings (in case that was what blocked the message).
So sorry you're dealing with this - we'll keep noodling!
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The odd thing is before I had set up my new iPhone, I was still receiving notifications on my old one. When I set my new phone up with the IMDb app, I never received a single notification.
John, Employee
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We're looking into that, too - there could be some issue with your account, some crossed wires between the devices... we'll keep you posted!
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So it's been 7 months since I originally posted about my issue and 2 months since my last correspondence. Is there any update on how to resolve my issue of not receiving notifications from IMDb (even though everything is toggled on) and the app has gone through numerous updates with no change?
John, Employee
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Hi Kristen - sorry for the lack of response on this issue.
From everything we've been able to pull apart, it looks like the iOS operating system on your device is telling our notifications system that your phone "isn't active". We have no clue why; we've tried resetting things on our end, and have worked with our partner team who owns the notification system, but it's not solving the issue. If this is the case, the problem would need to be solved directly with Apple (and our hands are tied).
I'm very sorry about this - we're truly puzzled, and have involved as many teams as we could over here to troubleshoot. If we have any further developments, I'll reply back on this thread. Thanks so much for your patience.
From everything we've been able to pull apart, it looks like the iOS operating system on your device is telling our notifications system that your phone "isn't active". We have no clue why; we've tried resetting things on our end, and have worked with our partner team who owns the notification system, but it's not solving the issue. If this is the case, the problem would need to be solved directly with Apple (and our hands are tied).
I'm very sorry about this - we're truly puzzled, and have involved as many teams as we could over here to troubleshoot. If we have any further developments, I'll reply back on this thread. Thanks so much for your patience.
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Hi I am in the same boat. I have zero problems with notifications in any other app but get no notications for IMDb. I am sure they are turned on.
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Thanks for letting me know I'm not the only one experiencing this issue :)
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John or anyone, can we get some clarity here. Again, this is the only app I have with problems and I have hundreds of apps! It’s an issue on your side and is affecting multiple users!
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John or anyone, this has been going on 9+ months! It’s an issue with the app on your end (not Apple) because all my other apps are working fine.
John, Employee
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Hi Kristen and Ian -
Sorry for the lack of response! I'll reopen the case with the team that manages our notifications platform. I'm also going to ask our Customer Service team to contact you privately / securely so we can gather additional information about your account (for deeper troubleshooting).
In the meantime - Ian, if you can provide details on when you last received a push notification from us, that would be helpful. Thanks!
John
Sorry for the lack of response! I'll reopen the case with the team that manages our notifications platform. I'm also going to ask our Customer Service team to contact you privately / securely so we can gather additional information about your account (for deeper troubleshooting).
In the meantime - Ian, if you can provide details on when you last received a push notification from us, that would be helpful. Thanks!
John
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From rough memory, I think I did recieve notifications when I first, first installed the app. This was probably 5 or so years ago and from what I recall, you couldn’t fine-turn them like you can now so I opted out. I recently decided I might want them and tried turning them back in around a month ago. I also tried turning it back off and on another time hoping to force a reset.
I have not recieved a single notication since deciding to opt back in. Again, I have zero issues here with this with any other app (and i have a lot of apps)
Feel free to send me some test notications if you want to analyze the reports. My email by the way is ijm8710@gmail.com or let me know best way to communicate this privately like you mentioned.
I have not recieved a single notication since deciding to opt back in. Again, I have zero issues here with this with any other app (and i have a lot of apps)
Feel free to send me some test notications if you want to analyze the reports. My email by the way is ijm8710@gmail.com or let me know best way to communicate this privately like you mentioned.
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John you can be more timely here. I provided what you asked and have heard nothing
John, Employee
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Hi Ian - so sorry, I've gotten the information I need from Customer Service. We're working with our partner team to understand if there's any information we can gather beyond what we tracked down for Kristen. I'll keep you updated as I learn more!
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Did the tests for me fail like Ian's did? I don't understand if notifications are turned on and I can use the app without issues how you're not getting the same results - failed????
John, Employee
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Hi Kristen -
To be very specific, the notifications platform showed SUCCESS when we tested messages directly to your device, but - due to the issues I described when we investigated your bug previously - messages were not properly delivered. In Ian's case, we are getting a FAILURE on the test message, which is likely due to a different root cause.
One piece of info I found on Apple's support website:
If you don't see notifications for a specific app
To be very specific, the notifications platform showed SUCCESS when we tested messages directly to your device, but - due to the issues I described when we investigated your bug previously - messages were not properly delivered. In Ian's case, we are getting a FAILURE on the test message, which is likely due to a different root cause.
One piece of info I found on Apple's support website:
If you don't see notifications for a specific app
To get notifications, connect to a Wi-Fi or cellular network. If you still don't get notifications for a specific app, try these steps:
- Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Allow Notifications is on.
- If you have notifications turned on for an app but you're not receiving alerts, you might not have Banners selected. Go to Settings > Notifications, select the app, then select Banners.
- Make sure that you’re signed in to your Apple ID.
- Make sure that Do Not Disturb is off.
- If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.
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I've gone through the list of steps. I have notifications turned on both under my iPad's Settings and in IMDb's Settings. "Do Not Disturb" is off and I haven't recently installed the app / restored either of my devices from a backup.
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@john please don’t let that drown out my little question right above :) also note I am on iOS 13, but I would be shocked if that’s restricting notications. Very little uodates were made there and all other apps again work fine.
(Edited)
John, Employee
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Thanks, Ian - we were able to use your email address to get your user ID.
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I don't know what happened but I started receiving notifications from IMDb today (so far, one this afternoon and one this evening). I don't know if its something you somehow did on your end or by odd occurrence. Either way, thank you so much for putting up with me these last 8.5 months :)
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