For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.
Posted 9 months ago
John, Employee
John, Employee
Kristen - just for sanity - can you confirm that when you go to iOS Settings -> Notifications -> IMDb, it looks like this?
John, Employee
John, Employee
John, Employee
Hi I am in the same boat. I have zero problems with notifications in any other app but get no notications for IMDb. I am sure they are turned on.
Thanks for letting me know I'm not the only one experiencing this issue :)
John or anyone, can we get some clarity here. Again, this is the only app I have with problems and I have hundreds of apps! It’s an issue on your side and is affecting multiple users!
John or anyone, this has been going on 9+ months! It’s an issue with the app on your end (not Apple) because all my other apps are working fine.
John, Employee
Hi Kristen and Ian -
Sorry for the lack of response! I'll reopen the case with the team that manages our notifications platform. I'm also going to ask our Customer Service team to contact you privately / securely so we can gather additional information about your account (for deeper troubleshooting).
In the meantime - Ian, if you can provide details on when you last received a push notification from us, that would be helpful. Thanks!
John
Sorry for the lack of response! I'll reopen the case with the team that manages our notifications platform. I'm also going to ask our Customer Service team to contact you privately / securely so we can gather additional information about your account (for deeper troubleshooting).
In the meantime - Ian, if you can provide details on when you last received a push notification from us, that would be helpful. Thanks!
John
From rough memory, I think I did recieve notifications when I first, first installed the app. This was probably 5 or so years ago and from what I recall, you couldn’t fine-turn them like you can now so I opted out. I recently decided I might want them and tried turning them back in around a month ago. I also tried turning it back off and on another time hoping to force a reset.
I have not recieved a single notication since deciding to opt back in. Again, I have zero issues here with this with any other app (and i have a lot of apps)
Feel free to send me some test notications if you want to analyze the reports. My email by the way is ijm8710@gmail.com or let me know best way to communicate this privately like you mentioned.
I have not recieved a single notication since deciding to opt back in. Again, I have zero issues here with this with any other app (and i have a lot of apps)
Feel free to send me some test notications if you want to analyze the reports. My email by the way is ijm8710@gmail.com or let me know best way to communicate this privately like you mentioned.
