Not receiving notifications in the iOS app

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  • Updated 4 days ago
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For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.
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Kristen C

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Posted 7 months ago

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Kristen C

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Any update?
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John, Employee

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Hi Kristen - many apologies that we haven't been able to solve this. From what we can see on our end, your devices last sent an update (to subscribe or unsubscribe) back in November; each of your subsequent attempts to turn it on or off haven't come through. 

I'm going to try (one more time) to send some direct test messages to your iPad. I'm going to send five different messages. Please let me know if they come through.

If they don't, then we believe something in the Apple iOS software is blocking your endpoints from receiving notifications. If that's the case, we're pretty much out of options on our side :(. 

Sending tests now!
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Kristen C

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I don't know what kind of "test" it is, but I've been using my iPad for the last hour and haven't received any kind of notification from IMDb. All notification options for the app are turned on though. I don't understand how before December, everything was somewhat good and dandy and now, nothing. Thanks for helping me out.
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Kristen C

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The strangest thing is I received a brand new iPhone for Christmas. Ever since I downloaded IMDb onto it, I haven't received a single notification.
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Kristen C

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Is there another way for me to "turn on updates" so that I receive notifications on my iOS device? I just don't understand how this is the only app out of 100+ on my iPad that I am having issues with and for this long 
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Kristen C

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I’m sorry for badgering about this for so long but I truly love the imdb app and am trying to do whatever I can so I can start receiving notifications again. Is there a way for me to subscribe to receive updates that I haven’t tried yet?
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John, Employee

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Kristen - just for sanity - can you confirm that when you go to iOS Settings -> Notifications -> IMDb, it looks like this? 


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Kristen C

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Yes. 
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Kristen C

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Could I have done something that (for whatever reason) stopped me from receiving notifications from the app without realizing it and for notifications to still not work even after resetting the device entirely / downloading the app on a brand new device?
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Kristen C

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I want to say thank you again for your patience with me / my issue. I just still don't understand how I can be receiving notifications from IMDb and then one day have them completely stop?
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Kristen C

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I'm still receiving notifications from IMDb via email, just not from the iOS app itself.
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Kristen C

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I've even tried toggling "allow notifications" off / on in my Settings and nothing's worked even after multiple app updates.
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Kristen C

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Could it have anything to do with me possibly hitting "clear cache" back when I first started having issues in December?
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John, Employee

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No worries at all - we're here to help (and many apologies we haven't been able to sort this out yet!).

We don't use the cache for anything related to notifications, so that wouldn't have caused this issue. Based on what our notification service is telling us, we see your phone as "active" - and when I try sending test messages to your iPad, it says that it delivered successfully. That's why I wanted you to check your iOS Settings (in case that was what blocked the message). 

So sorry you're dealing with this - we'll keep noodling!


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Kristen C

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Thanks!!!!
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Kristen C

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The odd thing is before I had set up my new iPhone, I was still receiving notifications on my old one. When I set my new phone up with the IMDb app, I never received a single notification.
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John, Employee

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We're looking into that, too - there could be some issue with your account, some crossed wires between the devices... we'll keep you posted!
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Kristen C

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Thanks!
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Kristen C

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So it's been 7 months since I originally posted about my issue and 2 months since my last correspondence. Is there any update on how to resolve my issue of not receiving notifications from IMDb (even though everything is toggled on) and the app has gone through numerous updates with no change?