For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.
Posted 1 year ago
John, Employee
John, Employee
Kristen - just for sanity - can you confirm that when you go to iOS Settings -> Notifications -> IMDb, it looks like this?
John, Employee
John, Employee
John, Employee
Hi I am in the same boat. I have zero problems with notifications in any other app but get no notications for IMDb. I am sure they are turned on.
Thanks for letting me know I'm not the only one experiencing this issue :)
John or anyone, can we get some clarity here. Again, this is the only app I have with problems and I have hundreds of apps! It’s an issue on your side and is affecting multiple users!
John or anyone, this has been going on 9+ months! It’s an issue with the app on your end (not Apple) because all my other apps are working fine.
John, Employee
Hi Kristen and Ian -
Sorry for the lack of response! I'll reopen the case with the team that manages our notifications platform. I'm also going to ask our Customer Service team to contact you privately / securely so we can gather additional information about your account (for deeper troubleshooting).
In the meantime - Ian, if you can provide details on when you last received a push notification from us, that would be helpful. Thanks!
John
Sorry for the lack of response! I'll reopen the case with the team that manages our notifications platform. I'm also going to ask our Customer Service team to contact you privately / securely so we can gather additional information about your account (for deeper troubleshooting).
In the meantime - Ian, if you can provide details on when you last received a push notification from us, that would be helpful. Thanks!
John
From rough memory, I think I did recieve notifications when I first, first installed the app. This was probably 5 or so years ago and from what I recall, you couldn’t fine-turn them like you can now so I opted out. I recently decided I might want them and tried turning them back in around a month ago. I also tried turning it back off and on another time hoping to force a reset.
I have not recieved a single notication since deciding to opt back in. Again, I have zero issues here with this with any other app (and i have a lot of apps)
Feel free to send me some test notications if you want to analyze the reports. My email by the way is ijm8710@gmail.com or let me know best way to communicate this privately like you mentioned.
I have not recieved a single notication since deciding to opt back in. Again, I have zero issues here with this with any other app (and i have a lot of apps)
Feel free to send me some test notications if you want to analyze the reports. My email by the way is ijm8710@gmail.com or let me know best way to communicate this privately like you mentioned.
@john
John, Employee
Hi Ian - so sorry, I've gotten the information I need from Customer Service. We're working with our partner team to understand if there's any information we can gather beyond what we tracked down for Kristen. I'll keep you updated as I learn more!
Did the tests for me fail like Ian's did? I don't understand if notifications are turned on and I can use the app without issues how you're not getting the same results - failed????
John, Employee
Hi Kristen -
To be very specific, the notifications platform showed SUCCESS when we tested messages directly to your device, but - due to the issues I described when we investigated your bug previously - messages were not properly delivered. In Ian's case, we are getting a FAILURE on the test message, which is likely due to a different root cause.
One piece of info I found on Apple's support website:
If you don't see notifications for a specific app
To be very specific, the notifications platform showed SUCCESS when we tested messages directly to your device, but - due to the issues I described when we investigated your bug previously - messages were not properly delivered. In Ian's case, we are getting a FAILURE on the test message, which is likely due to a different root cause.
One piece of info I found on Apple's support website:
If you don't see notifications for a specific app
To get notifications, connect to a Wi-Fi or cellular network. If you still don't get notifications for a specific app, try these steps:
- Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Allow Notifications is on.
- If you have notifications turned on for an app but you're not receiving alerts, you might not have Banners selected. Go to Settings > Notifications, select the app, then select Banners.
- Make sure that you’re signed in to your Apple ID.
- Make sure that Do Not Disturb is off.
- If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.
I've gone through the list of steps. I have notifications turned on both under my iPad's Settings and in IMDb's Settings. "Do Not Disturb" is off and I haven't recently installed the app / restored either of my devices from a backup.
@john please don’t let that drown out my little question right above :) also note I am on iOS 13, but I would be shocked if that’s restricting notications. Very little uodates were made there and all other apps again work fine.
(Edited)
John, Employee
Thanks, Ian - we were able to use your email address to get your user ID.
I don't know what happened but I started receiving notifications from IMDb today (so far, one this afternoon and one this evening). I don't know if its something you somehow did on your end or by odd occurrence. Either way, thank you so much for putting up with me these last 8.5 months :)
