For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.
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Posted 1 year ago
John, Employee
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Thanks, Kristen, for letting us know! Which iPad are you using, and what OS level is it at?
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iPad Pro and iPhone 6, version 12.1. For the past few days, I've only been receiving IMDb notifications on my phone. I have all notifications enabled on IMDb but they never show up. I've tried turning them off and on, logging out, removing the app and reloading it and still no notifications.
John, Employee
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- 70 Posts
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John, Employee
- 120 Posts
- 82 Reply Likes
Hi Kristen -
Sorry for the delay! We haven't been able to reproduce this issue, despite extensive testing. When did you last receive a notification? Have you checked to make sure you didn't turn IMDb's notification permissions off in the System Settings?
Sorry for the delay! We haven't been able to reproduce this issue, despite extensive testing. When did you last receive a notification? Have you checked to make sure you didn't turn IMDb's notification permissions off in the System Settings?
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I’ve been receiving them on my phone just not my iPad (even after the app update from yesterday). I have notifications enabled on my iPad for IMDb. I don’t know what you mean by “permissions”
John, Employee
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If you go into the Settings app for the iPad, and tap Notifications and scroll down to IMDb, do you see our app turned "on" or "off"?
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Everything is enabled, just no notifications. I’ve tried uninstalling and reloading the app. I’ve tried resetting my device from scratch. I’m still not receiving notifications on my iPad (though I am on my phone)
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I’ve even switched the notification options off and back on but that didn’t work either
John, Employee
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I’m not even receiving notifications from the app on my new iPhone even though everything’s enabled.
John, Employee
- 120 Posts
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Hi Kristen - we're making progress! Looks like an issue deeper in our notifications service; our app shows your iPad as ACTIVE and REGISTERED for notifications. I'll keep you posted!
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- 70 Posts
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I find it strange that my old phone received notifications without a problem but my other devices don’t. Will this glitch hopefully be fixed soon? It’s been almost a month since my last notification on my iPad.
John, Employee
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We find it strange, too! We're hoping we can get to the bottom of this very soon!
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So do I :) This has been a very huge aggravation not having IMDb notifications :(
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- 70 Posts
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Am I the only user this is happening to or is it a glitch with the app itself?
John, Employee
- 120 Posts
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Hi Kristen -
We've tested with a bunch of devices here, and based on feedback from other users, it seems it's isolated to your devices. We've engaged downstream teams to troubleshoot this. We're still working on it!
We've tested with a bunch of devices here, and based on feedback from other users, it seems it's isolated to your devices. We've engaged downstream teams to troubleshoot this. We're still working on it!
- 70 Posts
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Thanks for the update. What’s odd though is that I was receiving notifications from IMDb on my old iPhone but when I downloaded the app on my new iPhone, I never received anything.
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What are the chances I’ll somehow start receiving IMDb notifications again in the near future?
John, Employee
- 120 Posts
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Hi Kristen -
I'm going to try sending a few test messages to your devices now. Can you confirm you're ok with this, and let me know if you successfully receive them?
I'm going to try sending a few test messages to your devices now. Can you confirm you're ok with this, and let me know if you successfully receive them?
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