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Not receiving notifications in the iOS app

Problem
Updated 21 hours ago
In Progress

For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.

50 Posts
5 Reply Likes

Posted 9 months ago

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John, Employee

96 Posts
69 Reply Likes

Thanks, Kristen, for letting us know! Which iPad are you using, and what OS level is it at?

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iPad Pro and iPhone 6, version 12.1. For the past few days, I've only been receiving IMDb notifications on my phone. I have all notifications enabled on IMDb but they never show up. I've tried turning them off and on, logging out, removing the app and reloading it and still no notifications.

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John, Employee

96 Posts
69 Reply Likes

Ok - thanks so much! We'll dig into this now!

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50 Posts
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Thanks so much ☺️

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Any update on why I'm not receiving notifications?

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John, Employee

96 Posts
69 Reply Likes

Hi Kristen -

Sorry for the delay! We haven't been able to reproduce this issue, despite extensive testing. When did you last receive a notification? Have you checked to make sure you didn't turn IMDb's notification permissions off in the System Settings?

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I’ve been receiving them on my phone just not my iPad (even after the app update from yesterday). I have notifications enabled on my iPad for IMDb. I don’t know what you mean by “permissions”

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John, Employee

96 Posts
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If you go into the Settings app for the iPad, and tap Notifications and scroll down to IMDb, do you see our app turned "on" or "off"?

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On

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Everything is enabled, just no notifications. I’ve tried uninstalling and reloading the app. I’ve tried resetting my device from scratch. I’m still not receiving notifications on my iPad (though I am on my phone)

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I’ve even switched the notification options off and back on but that didn’t work either

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John, Employee

96 Posts
69 Reply Likes

Ok - thank you for investigating! We'll keep investigating!

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Any luck investigating?

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I’m not even receiving notifications from the app on my new iPhone even though everything’s enabled.

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John, Employee

96 Posts
69 Reply Likes

Hi Kristen - we're making progress! Looks like an issue deeper in our notifications service; our app shows your iPad as ACTIVE and REGISTERED for notifications. I'll keep you posted!

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Thanks for the update. It’s not just my iPad, it’s also my new phone.

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I find it strange that my old phone received notifications without a problem but my other devices don’t. Will this glitch hopefully be fixed soon? It’s been almost a month since my last notification on my iPad.

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John, Employee

96 Posts
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We find it strange, too! We're hoping we can get to the bottom of this very soon!

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So do I :) This has been a very huge aggravation not having IMDb notifications :(

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Any updates on my not getting notifications?

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Am I the only user this is happening to or is it a glitch with the app itself?

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John, Employee

96 Posts
69 Reply Likes

Hi Kristen -

We've tested with a bunch of devices here, and based on feedback from other users, it seems it's isolated to your devices. We've engaged downstream teams to troubleshoot this. We're still working on it!

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Thanks for the update. What’s odd though is that I was receiving notifications from IMDb on my old iPhone but when I downloaded the app on my new iPhone, I never received anything.

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What are the chances I’ll somehow start receiving IMDb notifications again in the near future?

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John, Employee

96 Posts
69 Reply Likes

Hi Kristen -

I'm going to try sending a few test messages to your devices now. Can you confirm you're ok with this, and let me know if you successfully receive them?

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