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Not receiving notifications in the iOS app

Problem
Updated 4 months ago
In Progress

For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.

79 Posts
15 Reply Likes

Posted 2 years ago

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John, Employee

120 Posts
82 Reply Likes

Thanks, Kristen, for letting us know! Which iPad are you using, and what OS level is it at?

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79 Posts
15 Reply Likes

iPad Pro and iPhone 6, version 12.1. For the past few days, I've only been receiving IMDb notifications on my phone. I have all notifications enabled on IMDb but they never show up. I've tried turning them off and on, logging out, removing the app and reloading it and still no notifications.

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1 person likes this

John, Employee

120 Posts
82 Reply Likes

Ok - thanks so much! We'll dig into this now!

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79 Posts
15 Reply Likes

Thanks so much ☺️

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79 Posts
15 Reply Likes

Any update on why I'm not receiving notifications?

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John, Employee

120 Posts
82 Reply Likes

Hi Kristen -

Sorry for the delay! We haven't been able to reproduce this issue, despite extensive testing. When did you last receive a notification? Have you checked to make sure you didn't turn IMDb's notification permissions off in the System Settings?

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79 Posts
15 Reply Likes

I’ve been receiving them on my phone just not my iPad (even after the app update from yesterday). I have notifications enabled on my iPad for IMDb. I don’t know what you mean by “permissions”

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John, Employee

120 Posts
82 Reply Likes

If you go into the Settings app for the iPad, and tap Notifications and scroll down to IMDb, do you see our app turned "on" or "off"?

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79 Posts
15 Reply Likes

On

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79 Posts
15 Reply Likes

Everything is enabled, just no notifications. I’ve tried uninstalling and reloading the app. I’ve tried resetting my device from scratch. I’m still not receiving notifications on my iPad (though I am on my phone)

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79 Posts
15 Reply Likes

I’ve even switched the notification options off and back on but that didn’t work either

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John, Employee

120 Posts
82 Reply Likes

Ok - thank you for investigating! We'll keep investigating!

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79 Posts
15 Reply Likes

Any luck investigating?

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79 Posts
15 Reply Likes

I’m not even receiving notifications from the app on my new iPhone even though everything’s enabled.

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John, Employee

120 Posts
82 Reply Likes

Hi Kristen - we're making progress! Looks like an issue deeper in our notifications service; our app shows your iPad as ACTIVE and REGISTERED for notifications. I'll keep you posted!

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79 Posts
15 Reply Likes

Thanks for the update. It’s not just my iPad, it’s also my new phone.

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79 Posts
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I find it strange that my old phone received notifications without a problem but my other devices don’t. Will this glitch hopefully be fixed soon? It’s been almost a month since my last notification on my iPad.

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John, Employee

120 Posts
82 Reply Likes

We find it strange, too! We're hoping we can get to the bottom of this very soon!

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79 Posts
15 Reply Likes

So do I :) This has been a very huge aggravation not having IMDb notifications :(

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79 Posts
15 Reply Likes

Any updates on my not getting notifications?

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1 person likes this

79 Posts
15 Reply Likes

Am I the only user this is happening to or is it a glitch with the app itself?

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John, Employee

120 Posts
82 Reply Likes

Hi Kristen -

We've tested with a bunch of devices here, and based on feedback from other users, it seems it's isolated to your devices. We've engaged downstream teams to troubleshoot this. We're still working on it!

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79 Posts
15 Reply Likes

Thanks for the update. What’s odd though is that I was receiving notifications from IMDb on my old iPhone but when I downloaded the app on my new iPhone, I never received anything.

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79 Posts
15 Reply Likes

What are the chances I’ll somehow start receiving IMDb notifications again in the near future?

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John, Employee

120 Posts
82 Reply Likes

Hi Kristen -

I'm going to try sending a few test messages to your devices now. Can you confirm you're ok with this, and let me know if you successfully receive them?

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