Not receiving any notifications from the app

  • 1
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
I do not receive any notifications since 4 months ago and i tried everything including to reinstall the app and check the notifications settings
Photo of Moska Garcia

Moska Garcia

  • 8 Posts
  • 0 Reply Likes
  • disappointed

Posted 3 months ago

  • 1
Photo of Robin

Robin, Official Rep

  • 125 Posts
  • 74 Reply Likes
Hi Moska,

I've forwarded this information to our technical team for further investigation.  Please confirm and write us back with the following:

• Device model
• OS version number
• IMDb App version number

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

Thanks in advance!
Photo of Moska Garcia

Moska Garcia

  • 8 Posts
  • 0 Reply Likes
Hi,
My device is an iPhone X with iOS 13.5.1.
The IMDb app version is 10.6.

Thanks in advance.
Photo of Moska Garcia

Moska Garcia

  • 8 Posts
  • 0 Reply Likes
Hi, any solutions?
Photo of Patrick

Patrick, Employee

  • 30 Posts
  • 10 Reply Likes
Hi,

To further help investigate, could you check the following items

On your device, under Settings -> Notifications -> IMDb:
- Allow Notifications toggle switch is on
- One or more alerts (Lock Screen, Notification Center and/or Banners) is checked


Within the IMDb app under You -> Notifications (towards the bottom):
- One or more notifications such as "Featured Trailers" or "Trending Now" is toggled on

If you could let us know which notifications you subscribe to, that would also be helpful.

Thanks!
Photo of Moska Garcia

Moska Garcia

  • 8 Posts
  • 0 Reply Likes
Hi, as i told you i already check this out and all the toggles are switch on. I send you screenshots.
Photo of Moska Garcia

Moska Garcia

  • 8 Posts
  • 0 Reply Likes
Nothing?
Photo of Patrick

Patrick, Employee

  • 30 Posts
  • 10 Reply Likes
Hi,

Thanks for providing us that information. As a next step, here's what we suggest you try:

- In the IMDb app, turn all the toggle switches in Notification off
- The settings, turn the main notification switch off (at the top)
- Restart your phone
- In settings, turn the main notification switch back on
- In the IMDb app, turn all the toggle switches back on

The order of the steps above is important. Let us know if this worked. Thanks!
Photo of Moska Garcia

Moska Garcia

  • 8 Posts
  • 0 Reply Likes
Hi,

I just did it 2 days ago and still not working...
Photo of Patrick

Patrick, Employee

  • 30 Posts
  • 10 Reply Likes
Hi,

The last thing to try would be to delete the IMDb App (as well as the IMDb Pro app if you have that installed), restart your phone and re-install it/them.

On your first launch, you should be prompted to authorize IMDb to send you notifications, so make sure to accept that prompt. That should re-register your device to receive notifications.

Thanks!
Photo of Moska Garcia

Moska Garcia

  • 8 Posts
  • 0 Reply Likes
Already did it, even deleting all my phone content and recover by the icloud backup and it and not including the iMDB app on the icloud backup. Please I need a solution.
Thanks in advance.
Photo of Taylor

Taylor, Official Rep

  • 803 Posts
  • 656 Reply Likes
Hi Moska,

Can you also confirm that the background app refresh settings for IMDb are enabled on your device? 
Settings > General > Background App Refresh