not getting trailer notifications

  • 1
  • Question
  • Updated 8 months ago
  • Answered
i have an iphone 6 and currently on the latest update 7.15.1 and for a few months the trailers have not been coming through. i get alerts about what is opening this week, but no trailers. have reinstalled, unticked and reticked the settings, but no luck. from brisbane, australia
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Jade

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Posted 11 months ago

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Jess, Employee

  • 144 Posts
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Thanks for letting us know. We're looking into the issue.
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Jess, Employee

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We made an adjustment. Please let us know if you receive any trailer notifications in the next few days. Thanks!
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Jade

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received two this morning :D
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Jade

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hello, this has stopped working again. about 1 month ago but keep forgetting to post. im on the most recent iphone update
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Jess, Employee

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Hi Jade, I suspect that because you are in Australia, you might be within our global "quiet hours." Unfortunately, we don't have a great way to make sure notifications get to everyone, at the right times, across the world. We are working on improving this in the new year.