No links and they're just useless buttons?! (Screenshots)

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  • Updated 12 months ago
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Hi

Every title I searched and choose, then scroll them down to see more info and details, I see these buttons without any hyperlinks on them! They're just rectangles with texts on them, no action happens when I tap on them, nothing?! I use IMDb app on Android 6.0 and the app is up to date. Due to this weird issue, I have to back to the desktop version, and almost the app version is useless for me for most tasks. Disappointed! 
Anyone knows what's wrong with these buttons?

Thanks


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Masoud

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Posted 1 year ago

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Steve, Official Rep

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Hi Masoud,

Could you please write us back with the name of the film(s) you used to take the above screenshots so we can investigate further?


Thanks in advance!

- Steve
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Masoud

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Hi Steve

I don't know the screenshots I took belongs to what title, because I chose it randomly, but It's not important, because every title I searched, has this problem. I picked some titles up and you can try them on Android Marshmallow (version 6) to see this weird problem is still remain for you or not. 

All the below titles are choose randomly and has the problem I described in my question:

1- Cars 3 (2017)
2 - End of Watch (2012)
3- World War Z (2013)
4- Z Nation (2014, TV Series)
5- Gladiator (2000)
6- All About My Mother (1999)
7- Videodrome (1983)
8- The Birds (1963)
9- Cloud Atlas (2012)
10- Indiana Jones and the Last Crusade (1989)

Just "Videos" and "Images" buttons have links and the rest of the buttons/features (Tob Billed Cast, Ways to Watch, Awards, User Reviews, Content & Critics, More Like This, Storyline, Did You Know? and Details) don't have any links and completely useless for me!

I'm sure this problem is not limited to those ten titles I listed, and every titles and name I searched in my app show like the screenshots I took. Also, I tried via VPN and without it, but nothing has changed and in both method connection, the problem is the same! I don't know why the app behaves like this and not show the links, I'm satisfied with the desktop version and managed my lists and searching via it, cell version almost useless for me and I'm not happy with it. 

Thanks in advance
Masoud

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Ed Jones (XLIX)

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It could be a limit on temp file size. That is phone specific.
My Android loads all those spaces with image links or the associated relating material.
And I used Cars 3 just like yours.
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Steve, Official Rep

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Hi Masoud,

We have been unable to reproduce this issue. I highly suspect that this issue is related to your internet connection speed, similar to the other issue you reported.

I would recommend trying to use the mobile browser version of IMDb to view the above titles - are you able to see the information that you are unable to expand via the app?


- Steve
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Masoud

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Hi Steve,

Maybe, I checked it in the mobile browser, and everything is okay and normal and all sections and parts visible. Regardless of this issue, the most important reason I don't use and open the app, is the app doesn't allow us to add titles to our customized lists and we should use web version for it. I asked it two years ago on this topic. If this feature with showing all items (images, links) correctly (my problem, not everyone) be solved, I prefer to use the app than the desktop version.

Thanks
Masoud

(Edited)
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Col Needham, Official Rep

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The Android app has included list support for over 10 months now.  Please see https://getsatisfaction.com/imdb/topics/imdb-android-lists-update

This and the other problems suggest you may have an old version installed.  We are over version 7.5 now and you need at least v7.3 for the app to work properly, please see https://getsatisfaction.com/imdb/topics/updated-android-app-version-7-3-available-now
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Masoud

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HI Col

I updated it a few days ago to 7.6, but nothing has changed and my issues still remain. Whenever I check the app with a high-speed connection, I'll tell here if my issue with the app is related to speed or not. Good to see and hear, finally we can add titles, people to our customized lists from the app. I couldn't see and work with new features, because those new items don't accessible for me in my app and many of things and features are invisible, due to something wrong (probably with low-speed conncetion). 

Thanks