NO BIOGRAPHY CONFIRMATION FROM IMDB

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
I ́m a long time contributor to IMDb and have submitted many biographies on actors in the past. All of them were immediately acknowledged by IMDb and a confirmation number was sent to my email. Recently I tried entering a biography three times but when I click on the final "re-check these updates" it never goes into the all green stage and takes me to a page that says "continue". with no further explanation. I click on that but it keeps re-directing me to the same "continue" and I never get to the all green stage. No confirming email is ever received which means the biography was never submitted. PLEASE What ́s happening?

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Mark

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Posted 2 months ago

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GMJ, Champion

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Hello Mark,

Can you post the 18-digit reference number(s) of the submissions so an IMDb representative can review the update and respond?
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Mark

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That is precisely the problem. I get NO 18-digit reference number. Let me explain the issue clearly. I am trying to add a biography on Ramos, Olga.
https://www.imdb.com/name/nm1134716/?ref_=nv_sr_1?ref_=nv_sr_1

Step 1: Edit page
Step 2: Choose "add biography"
Step 3: Enter biography and sign my name
Step 4. Yellow area, "warning" of spelling problems.
Step 5: Since spelling is correct, clicked on "warning understood" and continue.
Step 6: Clicked on "re-check these updates".

In my long experience adding or updating biographies, after Step 6 it should take me to the "submit update" (green area) but it DOESN'T. It takes me to a page that reads:
"Updating Information on Olga Ramos. By the action of sending information to the Internet Movie Database (IMDb) via this form, you declare that the submitted data is correct to the best of your knowledge, not copyrighted by a third party and you hereby give the IMDb permission to use it".

On this page I ́m only given the option to "continue". When I click "continue" I ́m taken back to Step 2!  Basically it becomes a vicious circle.

Any suggestions?







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GMJ, Champion

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This is odd.

I tested a submission in the bio on the name page you posted and received a green message screen. No yellow or red warning messages. No other messages.

Hopefully, someone will be able to investigate. 

Thanks for clarifying. 
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Michelle, Official Rep

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Hi Mark -

In addition to GMJ's request above, can you confirm what name page you are trying to add a mini-Bio for?  Does this happen on all pages you are adding mini-Bio's to, or is this the only instance you've experienced the problem?
(Edited)
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Michelle, Official Rep

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Hi Mark -

The submission loop you are experiencing is unusual, and I cannot replicate the issue.  If possible, can you post the Bio text you were trying to add here for me to test?  I suspect the issue has to do with the spelling warning that you mentioned was triggered.

Once I have the Bio text with the misspelling I can try to replicate the problem again.
(Edited)
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Michelle, Official Rep

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Hi Mark -

Thanks for posting the text, I was able to see that the form was not accepting your Bio text because it included a unicode character that our system doesn't support.  I have now removed those characters from the mini-Bio text and re-submitted on your behalf.  To view the update, please go to your Contribution History and look for submission # 190620-210339-524000.