NewsDesk feed troubleshooting

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  • Updated 3 years ago
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Hello! We just discovered that our new WP theme was using excerpts that IMDB considers too short. I've now corrected the problem & am wondering when we will start seeing our content show back up on IMDB. We are NewsDesk partner Channel Guide Magazine. Thank you!
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Ruth Boulet

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Posted 3 years ago

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Michelle, Official Rep

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Hi Ruth -

I see that your NewsDesk articles are listed on the site here, however, there are no recent articles listed.  Can you confirm when you made the correction?
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Ruth Boulet

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I made the correction just before I posted the original question, so probably around 10am central.

Thank you for the follow-up!
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Michelle, Official Rep

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Hi Ruth -

Thanks for confirming.  It's possible that our NewsDesk system may need 24-48 hours to catch up with the changes.  Please wait another 24 hours, and if you are not seeing any of your recently published articles on the IMDb site, let us know here and our staff will investigate further.
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Ruth Boulet

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Hello! Checked the feed again this morning & still nothing from our site later than late April. Can you check into this? Thanks!
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Ruth Boulet

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Will do. Thank you for checking in.
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Ruth Boulet

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And, just to make sure my assumption is correct, I assume that only certain news providers show up on the main News page. Let me know if my assumption is correct - I know it's a question my editor will ask me. Thanks!
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Michelle, Official Rep

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Hi Ruth -

That is correct, only selected news items will display prominently in the "Latest News" feature on the site (meaning, articles selected directly by our editorial staff). Cheers!
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Ruth Boulet

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Ok - thank you for the clarification! Cheers!
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Will, Official Rep

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Thanks for the report Ruth, we've cut a ticket for the NewsDesk team to investigate.

Regards,
Will
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Will, Official Rep

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Hi Ruth,

Yes it looks like there is an issue with the ingestion. Can you enable a http endpoint (not just redirect it to https) for us to consume? This should fix the fault.

Regards,
Will
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Ruth Boulet

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Just have to ask - can we not change our URL from http to https?
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Ruth Boulet

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Ack. Sorry stupid Clutter 'helped' and hid your messages. I will check on this, but not sure if it's possible given our level of hosting. Thank you for the path.
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Ruth Boulet

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Any way we can change our feed URL to https? Our host cannot accommodate an http endpoint.
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Michelle, Official Rep

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Hi Ruth -

http://www.channelguidemag.com/tv-news/feed/ currently redirects to https://www.channelguidemag.com/tv-news/feed/ . This URL issue is something that you will need to change on your end to unblock the ingestion of your feed ahead of our work schedule to fix this issue.
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Ruth Boulet

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Right - and I'm saying our current host does not allow secure and unsecure content, so I'm either all https or not. So is there any way for someone on your end to change the URL of our feed to the https version to avoid the redirect?
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Michelle, Official Rep

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Hi Ruth -

I'm re-checking on this with our technical staff who are working on the issue, once I hear from them I will let you know here.
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Michelle, Official Rep

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Hi Ruth -

I'm just following up here to confirm that we observed your news articles are not being published live on the site because the article content does meet our current word count requirement.  Please increase your article word count, we need at least 60 words (anything less will suppress the article in our system).  Also note that a word can be any letter or number separated by whitespace.