New IMDb Help hub | IMDb Customer Community

Hi everyone,

We are thrilled to announce we have published a new Help hub for IMDb fans, IMDbPro members and Data Contributors. This hub, available at https://help.imdb.com, replaces the help content previously residing on http://www.imdb.com/help/, http://pro.imdb.com/help/ and https://contribute.imdb.com/updates/guide/ and provides streamlined access to the most common customer queries, organized in intuitive themes, with improved navigation and mobile-optimized design. It includes completely new search functionality across IMDbPro, fan and contribution sections. With this update, IMDbPro help content which was previously available only to logged-in IMDbPro members is now available to logged out users and non-members.

The new help site is one of the projects under the umbrella of software upgrades our founder, Col, wrote about here: https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0

We hope the new hub helps you make the most of your IMDb experience and solve questions you have about our features and services.

We will continue to work on improving our help content, adding more images where this helps to communicate more effectively.

Please feel free to reply on this thread with any feedback or any issues you encounter. We appreciate all your help and dedication to our site.

Old Help experience:

New Help experience:
Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1671316/315-1y9rtnw_inlinepng1510358806

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1671316/315-1y9rtnw_inlinepng1510358806

Lina, Official Rep

190 Posts
221 Reply Likes

Posted 3 years ago

7
17

4813 Posts
6450 Reply Likes

Hi everyone,
We are thrilled to announce we have published a new Help hub for
IMDb fans, IMDbPro members and Data Contributors.
This hub, available at
https://help.imdb.com,
replaces the help content previously residing on
http://www.imdb.com/help/
http://pro.imdb.com/help/
https://contribute.imdb.com/updates/guide/
by Lina, Official Rep
Joined on January 9, 2013
https://getsatisfaction.com/imdb/people/lina_zaproudi_ellman
- - -

You have to register new WWW account for this ??

Message from IMDb.com
We encourage users to help each other get the most out of IMDb.
Often the community provides answers and solutions faster than we can respond directly.
For best results, before posting a question or reporting a problem, please click here.
http://www.imdb.com/help/show_leaf?howtoreportproblems

now goes to
https://help.imdb.com/imdb?howtoreportproblems

how to report problems ??

EDIT Found it

https://help.imdb.com/article/imdb/general-information/how-to-effectively-report-problems/G8UFAVKZND...

G8UFAVKZND9M5HXL ??

Update above link in "Message from IMDb" ??

- - -

Message from IMDb.com
For billing/payment issues, visit
http://www.imdb.com/bill

goes to
https://help.imdb.com/imdb?creditcardstatement ??

- - -

IMDb Staff is working hard to keep changing things here to keep their jobs

(Edited)

1 person likes this

181 Posts
197 Reply Likes

Looks okay to me.

Peter, Champion

8321 Posts
10913 Reply Likes

As an old contributor used to the old submission guide page, I find it confusing that looking under 'Submission Guides' in the contributor section doesn't bring me to all the submission guides. For instance, I have to look under 'Titles' to find the plot or genre guides.

I would have preferred that the submission guides were grouped together as before as submission guides and FAQs are two different types of documentation. But if you prefer to group by topic, you could drop the header 'Submission Guides' in favour of something like 'Other Data'.

Also, under 'Submission Guides', the pages 'Awards', 'Events' and 'Awards data' are listed separately as if they are unconnected. It might be better to group them or list them
closer together. The 'Awards data' link could possibly be dropped as the page is already linked from the main awards guide and is not very helpful on its own.

3 people like this

Lina, Official Rep

190 Posts
221 Reply Likes

Hi Peter, thanks for these suggestions.
We will discuss with the data vetting team, to see if we can re-organize some things based on your suggestions.

Would it help if there was a page like an A-Z index of all the data submissions guides?

1 person likes this

2017-11-12T21:45:10+00:00

Peter, Champion

8321 Posts
10913 Reply Likes

Yes, I think that would help. Perhaps other contributors will chime in.

2

2017-12-07T20:13:41+00:00

Ava, Employee

809 Posts
281 Reply Likes

Hi Peter,

The Submission Guides: A - Z page is now live on the Help site:

https://help.imdb.com/article/contribution/contribution-information/submission-guides-a-z/GWBAHK9SAM...#

(Edited)

2

2017-12-07T22:52:42+00:00

Peter, Champion

8321 Posts
10913 Reply Likes

Thanks. There's something wrong with that link, but perhaps I will have better luck:

https://help.imdb.com/article/contrib...

0

2017-12-07T23:07:02+00:00

Ava, Employee

809 Posts
281 Reply Likes

Sorry about that!

Try the link here: https://help.imdb.com/article/contribution/contribution-information/submission-guides-a-z/GWBAHK9SAM...#

We also renamed the Submission Guides section as "Other Submission Guides": https://help.imdb.com/contribution

1

Lina, Official Rep

190 Posts
221 Reply Likes

Regarding old help article redirects that ACT_1 pointed out above:

We have redirected a finite list of the most popular help links from the old sites (e.g. http://www.imdb.com/help/?adding/, http://www.imdb.com/help/show_leaf?photosremovephoto, http://www.imdb.com/help/show_leaf?addphoto, http://www.imdb.com/help/show_leaf?getsatisfaction, http://pro.imdb.com/help/show_leaf?youraccountcancel ) - as well as ALL data submission guides.

In the process of creating the new help site, we have removed a lot of outdated and redundant content and consolidated many articles, to provide better quality of help articles.

We have also made the tough choice not too redirect all the remaining help articles.
We realize this means that some of your bookmarked help links will now be redirected to the help hub main landing pages, rather than the specific location of the new article. The same applies for some links in GetSatisfaction posts - which means people will have to look through the hub or do a search to find the specific information.

We apologize for this inconvenience, which should lessen in time as bookmarks get updated and the new links are posted on new GetSatisfaction threads.

2017-11-13T07:52:27+00:00

Peter, Champion

8321 Posts
10913 Reply Likes

There was a list FAQ, which is linked from this box in list edit mode:

Is the formatting help still available somewhere? I couldn't find it.

1

2017-11-13T15:09:25+00:00

4813 Posts
6450 Reply Likes

Regarding old help article redirects that ACT_1 pointed out above:
We have redirected a finite list of the most popular help links from the old sites ...
by Lina, Official Rep
- - -

on https://help.imdb.com/ there is
Need more help?
Visit the official IMDb support community powered by GetSatisfaction

You could post a link to this "New IMDb Help hub"
for more information
May be some confusion with redirected pages

Only 55,570 GS Members of the 82,290,000 registered users know about
https://getsatisfaction.com/imdb/

(http://www.imdb.com/user/ur82290000/)

(Edited)

0

2017-11-13T17:21:48+00:00

Lina, Official Rep

190 Posts
221 Reply Likes

You could post a link to this "New IMDb Help hub"
for more information
May be some confusion with redirected pages

That's a good idea.
Where would you expect to find this in the hub and what terms might you use to search for this?
So we make sure it's easily discoverable.

0

2017-11-13T17:32:33+00:00

4813 Posts
6450 Reply Likes

That's a good idea.
Where would you expect to find this in the hub and what terms might you use to search for this?
So we make sure it's easily discoverable.

by Lina, Official Rep

- - -

IMDb general support

Need more help?
Visit the official IMDb support community powered by GetSatisfaction

"New IMDb Help hub" - Nov 11 2017 - by Lina, Official Rep
https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd

(Edited)

0

2017-11-13T17:49:20+00:00

4813 Posts
6450 Reply Likes

add another link ?

Why did you take away the TV listings?
https://getsatisfaction.com/imdb/topics/why-did-you-take-away-the-tv-listings?topic-reply-list%5Bset...

I sent a message to the Help Desk
Contact #17434953

YOU should post Your announcement :
"We have decided to remove the TV Listings Grid for a couple of reasons... "
by Leonard, Official Rep

and a link to This message
https://getsatisfaction.com/imdb/topics/why-did-you-take-away-the-tv-listings

at the top of
http://www.imdb.com/tv/
so others can add comments Here

by ACT_1

0

2017-11-13T18:57:33+00:00

Ava, Employee

809 Posts
281 Reply Likes

Hi Peter,

Thanks for catching that. I've added a FAQ for list formatting:

https://help.imdb.com/article/imdb/track-movies-tv/what-kind-of-text-formatting-can-i-use-is-my-desc...

1

2017-12-07T22:58:53+00:00

Peter, Champion

8321 Posts
10913 Reply Likes

I noticed that your FAQ includes link formats, but doesn't mention the simple link format where you don't need an end tag: [link=tt0093832]

0

104 Posts
15 Reply Likes

If only you spent as much time fixing problems we bring up, rather than spending time kicking them into the long grass, we wouldn't need to bring them up.

This new help hub has offered me no help.

What a shame.

2 people like this

2017-11-16T20:57:25+00:00

Col Needham, Official Rep

6866 Posts
4911 Reply Likes

Please see https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0

0

1681 Posts
2151 Reply Likes

Just three tiny errors I happened to stumble upon:

The word 'interfere' is misspelled as 'intefere' here: https://help.imdb.com/article/imdb/general-information/why-do-i-need-to-enter-a-captcha/G2V9QZ39J4J8...#

In the sentence about Breaking Bad on this page you write "An example of can be found". This should of course be "An example can be found": https://help.imdb.com/article/contribution/titles/title-corrections/G7J57QHX9CAN989N?ref_=helpsect_c...#

On the plot page (https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP?ref_=helpart_nav_25#) you state that for all plot types (outlines, summaries and synopses) goes that they must be ones own work. This general point is also listed separately in the summary section. You can remove it there since it is already in the general section.

And yes, I already know the way too long and ugly URL's are for search results and stuff, but that doesn't make them any shorter or prettier :)

(Edited)

2 people like this

Ava, Employee

809 Posts
281 Reply Likes

Hi Marco,

Thanks for flagging these errors. I've corrected the three pages and the updates should be reflected now.

We appreciate your feedback regarding the length of the URLs. I've passed it onto the correct team to consider.

Let us know if you find any other errors or have additional feedback.

2017-11-17T00:56:08+00:00

4813 Posts
6450 Reply Likes

https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...

On the plot page (https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP?ref_=helpart_nav_25#)
And yes, I already know the way too long and ugly URL's are for search results and stuff, but that doesn't make them any shorter or prettier :)
by Marco
Joined on February 8, 2017
https://getsatisfaction.com/imdb/people/marco_animhbx3my2qx
- - -

https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...
We appreciate your feedback regarding the length of the URLs.
I've passed it onto the correct team to consider.
by Ava, Official Rep
https://getsatisfaction.com/imdb/people/ava_imdb
- - -

Why do WE need all this ____ in a messase link ?
https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...

https:// getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=19102543#reply_19102543

Old Boards Links looked like:
http://www.imdb.com/board/bd0000042/thread/200349541?d=200366713#200366713

Board Number
Thread (Original Message) Number
Reply to Original Message Number
Reply to Reply Number

User Profiles are just
http://www.imdb.com/user/ur1000000/
If you changed your name the Number was the same
- - -

WE do not need to post the Ref part in a message here - that is for IMDb tracking
ref_=helpart_nav_25#

https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP#

(Edited)

0

2017-11-18T11:56:01+00:00

1681 Posts
2151 Reply Likes

Thanks very much Ava, for the fixes as well as the swift response.

1

Peter, Champion

8321 Posts
10913 Reply Likes

The page 'Companies data' appears in the Submission guides section, but appears to be a version of the old page about Special Effects Companies. If you want a page about company data in general instead of a specific page about effects companies, at least rewrite the text and include references to the other company lists (production companies, distributors, miscellaneous).

https://help.imdb.com/article/contrib...#

1 person likes this

2017-11-29T01:56:13+00:00

Lina, Official Rep

190 Posts
221 Reply Likes

Hi Peter.
Thanks for flagging this. I've pinged the data team to review your suggestion.

0

2017-12-20T08:02:17+00:00

Joel, Official Rep

1241 Posts
1761 Reply Likes

Hi Peter,

Thanks for the suggestion, the Companies data page has been updated now to include:

Production companies
Distribution companies
Visual Effects companies
Miscellaneous companies
Sales Agents

1

Peter, Champion

8321 Posts
10913 Reply Likes

This page about IMDb Partners has some points which appear to be dropdowns, but I can't get them to display anything.

https://help.imdb.com/article/imdb/general-information/imdb-partners/G8TZTG4LR6ZV4LXZ

2017-12-02T16:29:47+00:00

7480 Posts
9924 Reply Likes

Four hours later... Please check again, Peter. If it wasn't working before, it is working now, at least for me.

0

2017-12-02T17:28:03+00:00

Peter, Champion

8321 Posts
10913 Reply Likes

Yes, it appears to work.

0

7480 Posts
9924 Reply Likes

Where do we find the new "processing times" page?

2017-12-04T16:49:25+00:00

Adrian, Champion

1727 Posts
2108 Reply Likes

https://contribute.imdb.com/times

Though, I believe the old link now correctly re-directs here.

1

2017-12-07T14:39:58+00:00

7480 Posts
9924 Reply Likes

Well, certainly should redirect there. It was redirected elsewhere for a moment.

0

1681 Posts
2151 Reply Likes

On pages where users can add a review (example: http://www.imdb.com/title/tt7360186/reviews-enter?ref_=tt_ur_urv), there's a link to the guidelines (well, actually five) that leads to this page: https://help.imdb.com/imdb?commentsguidelines. I think it would be better if it would link to this page: https://help.imdb.com/article/imdb/track-movies-tv/user-review-guidelines/GABTWSNLDNFLPRRH?ref_=help...#. Can you change this please?

Also, this page: https://help.imdb.com/article/imdb/track-movies-tv/user-review-guidelines/GABTWSNLDNFLPRRH?ref_=help...# opens with the maximum number of words for a review, then goes on to the average number of words and for the minimum, it suddenly talks about lines instead of words. I think it would be more consistent to also name a minimum number of words for a review. Also, lines is more vague than words because depending on the device a user uses, the number of lines differs.

2 people like this

2017-12-05T21:44:20+00:00

Ava, Employee

809 Posts
281 Reply Likes

Hi Marco,

I've passed this onto the correct team to help with redirecting the "Guidelines" links to the correct article. I'll let you know when this is updated.

We appreciate your feedback regarding this. I've tested this out and when reviewing on a mobile device, you'll need to switch to the "Desktop version". Viewing on the "Desktop Version" will match the same format of the Desktop site, so it won't change the number of words/lines required, so the reviews written through a mobile device won't be shorter than those written on a desktop or laptop.

0

2017-12-06T20:04:43+00:00

1681 Posts
2151 Reply Likes

I've tested this out and when reviewing on a mobile device, you'll need to switch to the "Desktop version". Viewing on the "Desktop Version" will match the same format of the Desktop site, so it won't change the number of words/lines required, so the reviews written through a mobile device won't be shorter than those written on a desktop or laptop.

Thanks for testing, but it's still not very consistent to speak of words for the maximum number, words for the average and change to lines for the minimum. It's no biggie of course, but I feel it can be better than it currently is.

1

2017-12-08T18:42:22+00:00

Ava, Employee

809 Posts
281 Reply Likes

Hi Marco,

I agree and we definitely want to make sure our Help Content is clear and easy to read.

I've updated the intro for the article here:
https://help.imdb.com/article/imdb/track-movies-tv/user-review-guidelines/GABTWSNLDNFLPRRH#

Let me know if you have any additional feedback.

0

1681 Posts
2151 Reply Likes

In the Acceptable Bio-trivia part of the biographical trivia section (https://help.imdb.com/article/contribution/names-biographical-data/biographical-data-guidelines/GMT9...), it is explained that spouse shouldn't be in biographical trivia because they have their own section. Could you make the words "own section" clickable so they link to https://help.imdb.com/article/contribution/names-biographical-data/biographical-data-guidelines/GMT9...?

1 person likes this

2017-12-30T13:12:19+00:00

Joel, Official Rep

1241 Posts
1761 Reply Likes

Hey Marco,

Thanks for the suggestion, I'll look into this and get back to you soon.

Joel

0

bderoes, Champion

2545 Posts
4236 Reply Likes

@IMDb staff:
The Lists FAQ for "How can I move list items without drag and drop?"
is horrible advice. Here's what's wrong:

On the list you want to reorder, click the 3 vertical dots and select "Edit" from the menu. Once the page loads, replace the position numbers of those items in the desired order ~~and select "Done" and then select "Save" when the pop up window is displayed.~~

For example, to move an item that is currently at #5 in the list order to #1, replace the number 5 with the number 1. ~~Click "Done" at the top of the screen, then "Save". The page will refresh with the new order~~.

While the directions are "accurate", they send you OUT of list Edit mode. For people who want to change multiple titles, but want to do them one (or a few) at a time, this is a lot of extra time wasted. You provided a better mechanism; you should refer to it.

Instead, after entering the new position number, I would advise:
'Click "SAVE LIST ORDER" and the page will refresh with the new order.'

If the user wants to exit, they can find the Done button on their own (or just leave Edit mode).

2 people like this

2018-01-04T01:50:13+00:00

Ava, Employee

809 Posts
281 Reply Likes

Hi bderoes,

Thanks for your feedback and edits on this. I've updated the Help page:

https://help.imdb.com/article/imdb/track-movies-tv/faq-for-lists/GNQMN47VZSE7KW38

with the updated instructions for reordering lists.

2

bderoes, Champion

2545 Posts
4236 Reply Likes

The page
https://help.imdb.com/article/imdb/social/check-ins-faqs/GG59ELYW45FMC7J3?ref_=helpsect_cons_5_1#
needs work.

First sentence has a grammatical error ("Check-ins are a feature" has mismatched plural/singular).

Under How do I check-in?
On the desktop version, I would not describe the Share link as being in the upper right of the page. I'd say it's to the right and slightly above the title. The upper right of the page has the facebook/twitter/instagram icons to follow IMDb.

You can also add a title to Check-ins by hovering over the Add to Watchlist icon, waiting for the dropdown list of lists...

Under How Do I Access my List of Check-ins?
It's not on the Your Lists page any more.
I found it on Your Activity, or by clicking the double right-arrow in the Add to Watchlist dropdown.
Being on the Yours Lists page is state again elsewhere.

Under How do I reorder my list?
It says you can't. But you can now. You also have the option to make them private, which contradicts an earlier statement on the page.

Under How do I get my list to show up in one of the tagged sections, like "Horror"?
I don't know what a tagged section is. Is this something we lost on Dec 6?

There may be other problems; I got tired of reading it. I went there to learn what Check-ins were. Seems like it's just another list, but one you assign to every account. <shrug>

2018-01-01T00:32:06+00:00

Adrian, Champion

1727 Posts
2108 Reply Likes

I don't see a grammatical error there as both "check-ins" and "are" are plurals. The fact that it ends with a singular, feature, is not a grammatical error. Like, "Bees are an insect." You wouldn't say "Check-ins are a features".

0

2018-01-01T01:23:42+00:00

bderoes, Champion

2545 Posts
4236 Reply Likes

@Adrian

I would say Check-ins is a feature, and bees are insects, or a bee is an insect, but not what you wrote.

But it's entirely possible that I'm being (not bee-ing) old-fashioned. I can't find an online grammar checker that objects to your bee sentence. But it makes me wince.

Check-ins, in this context, is the name of a list, a singular thing. It is a feature of the IMDb site.

If the sentence meant the collection of titles on the list, the plural noun would be apt. E.g., Check-ins are titles you want to share...

It's really not critical. The inaccurate How-to's and Where-to's are more important (but still not critical in the grand scheme of things.)

BTW, I might say "bricks are a construction material." I don't want to think about why I find that different than bees. Covered in bees. Ahhhhhh. (that was a small scream)

And doesn't this exchange go inside out if we talk about British grammar instead?

0

2018-01-01T01:27:51+00:00

Adrian, Champion

1727 Posts
2108 Reply Likes

Check-ins (which is plural) is (which is singular) a feature would be grammatically incorrect.

0

2018-01-01T01:39:22+00:00

bderoes, Champion

2545 Posts
4236 Reply Likes

It would also be nice if there were an official spelling (hyphen or no?)

On the page of them:
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1687815/RackMultipart20180101-105307-22uly3-Screenshot_2017-12-31_at_17.30.39_inline.png?1514770400

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1687815/RackMultipart20180101-105307-22uly3-Screenshot_2017-12-31_at_17.30.39_inline.png?1514770400

But on the dropdown, and on the help page linked above:

0

2018-01-01T01:50:56+00:00

bderoes, Champion

2545 Posts
4236 Reply Likes

@Adrian
Teletubbies was a TV show.
Teletubbies (seemingly plural, but actually a name of a thing) was (singular) a TV show (also singular).

BTW, back on the help page, the opening question was
What are check-ins?
They are a feature?
If it's correct, then blech on technical correctness.

Covered in bees.

0

2018-01-01T07:04:05+00:00

7480 Posts
9924 Reply Likes

Well, the Teletubbies are just as much a team of anthropomorphic anomalies as Teletubbies is a show. So, it is a matter of context. Mismatches in singular and plural forms are not always considered grammatical errors.

Note: I'm yet not entirely sure what, in detail, a Teletubbie (or a Teletubby) is :P
(Also, maybe no member of the Teletubbies is ever referred to in singular form outside of pronouns or by name.)

0

Peter, Champion

8321 Posts
10913 Reply Likes

There are some dead links in some of the help pages because some of the company guide pages have apparently been removed, specifically the links for Production Companies and Sales Agents.

Look for instance at the links in the Submission guide overview or in the Miscellaneous companies page.

The pages may have been consolidated into the Companies data page, but this page also has the dead links.

(Edited)

1 person likes this

2018-01-18T09:40:21+00:00

Will, Official Rep

4018 Posts
5224 Reply Likes

Hi Peter,

Thanks for highlighting these, they have now been amended.

Regards,
Will

0

1681 Posts
2151 Reply Likes

When adding a too short mini-bio for someone, you get a red warning stating: "Mini-bio is too short.
Your mini-bio is not long enough - the minimum length for mini-bios is 50 words. Please see the guidelines." But if you go to the guide (https://help.imdb.com/article/contribution/names-biographical-data/biographical-data-guidelines/GMT9...), it doesn't say anything about the minimum length. Can you add this requirement to the guide please?

1 person likes this

2018-02-05T09:03:38+00:00

Will, Official Rep

4018 Posts
5224 Reply Likes

Hi Marco,

This has been done and is already live.

Regards,
Will

0

1681 Posts
2151 Reply Likes

On the bio trivia guide (https://help.imdb.com/article/contribution/names-biographical-data/biographical-data-guidelines/GMT9...) it says in the acceptable bio-trivia part that spouses have their own section. Can you make the words "own section" clickable so they lead to https://help.imdb.com/article/contribution/names-biographical-data/biographical-data-guidelines/GMT9...?

(and while I'm into tiny details, there's also a link to the "own section" of the awards where the last parenthesis and the dot at the end of the sentence are blue instead of black. Can you change this as well?)

1 person likes this

2018-02-05T09:25:38+00:00

Will, Official Rep

4018 Posts
5224 Reply Likes

This has also been updated.

0

1681 Posts
2151 Reply Likes

There's a dead link in the Occupations part of the Other Crew guide (https://help.imdb.com/article/contribution/filmography-credits/miscellaneous-crew/GKJ77YEG6FGKV6FC?r...#). Clicking on the word Glossary leads to a 404 page because - as it seems - the glossary has been removed from the website altogether. I do hope it gets back someday.

1 person likes this

Will, Official Rep

4018 Posts
5224 Reply Likes

This one too.

2018-02-06T15:30:03+00:00

1681 Posts
2151 Reply Likes

Thanks for all three fixes Will!

1

7480 Posts
9924 Reply Likes

It would seem that an equivalent of the old IMDb Glossary is missing from IMDb Help.

2018-02-11T18:19:44+00:00

1681 Posts
2151 Reply Likes

Unfortunately, IMDb has removed the Glossary (!). One can only hope they are planning to get it back asap!

2

1681 Posts
2151 Reply Likes

On the Certification part of the guide (https://help.imdb.com/article/contribution/titles/certificates/GU757M8ZJ9ZPXB39#countries), there is one certificate missing (9 - not recommended for children below age of 9) for the Netherlands. Can a staffer add this please? Evidence: http://www.kijkwijzer.nl/kijkwijzer.

2018-02-12T16:47:18+00:00

Will, Official Rep

4018 Posts
5224 Reply Likes

Hi Marco,

This has been updated.

Regards,
Will

1

2018-02-12T17:58:17+00:00

1681 Posts
2151 Reply Likes

Thanks Will!

0

1681 Posts
2151 Reply Likes

If you click on Plot Outlines here: https://help.imdb.com/article/contribution/contribution-information/submission-guides-a-z/GWBAHK9SAM... you get taken to the Title FAQ page (https://help.imdb.com/article/contribution/titles/title-faqs/GERVRQ3SYG8FTJEG?ref_=helpms_helpart_in...#). Can you change this so it links to https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP#summaries?ref_=helpms_helpa...?

1 person likes this

2018-02-25T19:05:04+00:00

Lina, Official Rep

190 Posts
221 Reply Likes

Thanks for flagging! The link has been fixed.

0

2018-02-25T21:49:08+00:00

1681 Posts
2151 Reply Likes

Thanks for the quick fix Lina!

0

Peter, Champion

8321 Posts
10913 Reply Likes

I found that when I clicked the blue question mark in the update form to access the Title Correction guidelines, the first three links to other help pages were old links which were redirected to the main help page.

This is despite the fact that the Title Correction guide here has been updated to include current links.

One more thing, in the line, "General title formatting rules (how to distinguish between TV titles, videogames, movies, etc.) are here," the currently linked page is actually called Submitting a Video Game. I guess the title formatting rules are actually in the Title Formatting page, which is already linked in the preceding line.

3 people like this

2018-02-27T08:31:39+00:00

Joel, Official Rep

1241 Posts
1761 Reply Likes

Hey Peter,

Thanks for calling these problems out.

I've updated the in contribution help for Title Corrections now, the links have also been slightly changed for the title formatting rules to send you to the same title formatting page.

Cheers!

1

2079 Posts
3522 Reply Likes

The "I'm missing a badge. What should I do?" instruction has to be more strict to follow.
Today it describes the clue action as follows:
"please re-rate at least one of the titles associated with the badge".

OK, may be I was a kind of over-geek to re-rate this way: unrate then rate again...
but my action was in the frame of the "re-rate" instruction.

The "step by step" practice:

Badges for all the years, except 2018, are in my pocket;
All the titles are previously rated to be for 2018;
Unrate "2001: A Space Odyssey", then rate it the same value;
Only 2017 and 2010 badges remain (all the rest "odysseyed to open space");
Unrate "Shawshank Redemption" (it was in all the tops), then rate it the same value;
All the badges here again, except the 2018;
Stop mission, don't need any more (result);
After some time: other people may need (idea);
Open 2018 Top 250 and re-rate another way: just click on the same rated star for a title;
Repeat the previous action on each page of 2018 Top 250 (this may be not necessary);
All badges in the pocket, including the before-missed 2018.

Conclusion:
The "re-rate" action must be explained better in the help, to avoid misunderstandings.

(Edited)

1 person likes this

2019-01-14T18:51:39+00:00

Claire, Official Rep

1905 Posts
1341 Reply Likes

Separate issue/feedback

Please reference the new conversation here: Feedback - Badge Missing Help

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