We are thrilled to announce we have published a new Help hub for IMDb fans, IMDbPro members and Data Contributors. This hub, available at https://help.imdb.com, replaces the help content previously residing on http://www.imdb.com/help/, http://pro.imdb.com/help/ and https://contribute.imdb.com/updates/guide/ and provides streamlined access to the most common customer queries, organized in intuitive themes, with improved navigation and mobile-optimized design. It includes completely new search functionality across IMDbPro, fan and contribution sections. With this update, IMDbPro help content which was previously available only to logged-in IMDbPro members is now available to logged out users and non-members.
The new help site is one of the projects under the umbrella of software upgrades our founder, Col, wrote about here: https://getsatisfaction.com/imdb/topics/upcoming-changes-to-several-imdb-features-du6man1opd5q0
We hope the new hub helps you make the most of your IMDb experience and solve questions you have about our features and services.
We will continue to work on improving our help content, adding more images where this helps to communicate more effectively.
Please feel free to reply on this thread with any feedback or any issues you encounter. We appreciate all your help and dedication to our site.
Old Help experience:

New Help experience:

Lina, Official Rep
- 190 Posts
- 221 Reply Likes
Posted 2 years ago
- 3822 Posts
- 3720 Reply Likes
Hi everyone,
We are thrilled to announce we have published a new Help hub for
IMDb fans, IMDbPro members and Data Contributors.
This hub, available at
https://help.imdb.com,
replaces the help content previously residing on
http://www.imdb.com/help/
http://pro.imdb.com/help/
https://contribute.imdb.com/updates/guide/
by Lina, Official Rep
Joined on January 9, 2013
https://getsatisfaction.com/imdb/people/lina_zaproudi_ellman
- - -
You have to register new WWW account for this ??
Message from IMDb.com
We encourage users to help each other get the most out of IMDb.
Often the community provides answers and solutions faster than we can respond directly.
For best results, before posting a question or reporting a problem, please click here.
http://www.imdb.com/help/show_leaf?howtoreportproblems
now goes to
https://help.imdb.com/imdb?howtoreportproblems
how to report problems ??
EDIT Found it
G8UFAVKZND9M5HXL ??
Update above link in "Message from IMDb" ??
- - -
Message from IMDb.com
For billing/payment issues, visit
http://www.imdb.com/bill
goes to
https://help.imdb.com/imdb?creditcardstatement ??
- - -
IMDb Staff is working hard to keep changing things here to keep their jobs
Peter, Champion
- 6933 Posts
- 8580 Reply Likes
I would have preferred that the submission guides were grouped together as before as submission guides and FAQs are two different types of documentation. But if you prefer to group by topic, you could drop the header 'Submission Guides' in favour of something like 'Other Data'.
Also, under 'Submission Guides', the pages 'Awards', 'Events' and 'Awards data' are listed separately as if they are unconnected. It might be better to group them or list them
closer together. The 'Awards data' link could possibly be dropped as the page is already linked from the main awards guide and is not very helpful on its own.
Lina, Official Rep
- 190 Posts
- 221 Reply Likes
We will discuss with the data vetting team, to see if we can re-organize some things based on your suggestions.
Would it help if there was a page like an A-Z index of all the data submissions guides?
Peter, Champion
- 6868 Posts
- 8493 Reply Likes
Ava, Employee
- 809 Posts
- 280 Reply Likes
The Submission Guides: A - Z page is now live on the Help site:
https://help.imdb.com/article/contribution/contribution-information/submission-guides-a-z/GWBAHK9SAM...#
Peter, Champion
- 6868 Posts
- 8493 Reply Likes
https://help.imdb.com/article/contrib...
Ava, Employee
- 809 Posts
- 280 Reply Likes
Try the link here: https://help.imdb.com/article/contribution/contribution-information/submission-guides-a-z/GWBAHK9SAM...#
We also renamed the Submission Guides section as "Other Submission Guides": https://help.imdb.com/contribution
Lina, Official Rep
- 190 Posts
- 221 Reply Likes
We have redirected a finite list of the most popular help links from the old sites (e.g. http://www.imdb.com/help/?adding/, http://www.imdb.com/help/show_leaf?photosremovephoto, http://www.imdb.com/help/show_leaf?addphoto, http://www.imdb.com/help/show_leaf?getsatisfaction, http://pro.imdb.com/help/show_leaf?youraccountcancel ) - as well as ALL data submission guides.
In the process of creating the new help site, we have removed a lot of outdated and redundant content and consolidated many articles, to provide better quality of help articles.
We have also made the tough choice not too redirect all the remaining help articles.
We realize this means that some of your bookmarked help links will now be redirected to the help hub main landing pages, rather than the specific location of the new article. The same applies for some links in GetSatisfaction posts - which means people will have to look through the hub or do a search to find the specific information.
We apologize for this inconvenience, which should lessen in time as bookmarks get updated and the new links are posted on new GetSatisfaction threads.
Peter, Champion
- 6870 Posts
- 8493 Reply Likes
Is the formatting help still available somewhere? I couldn't find it.
- 3798 Posts
- 3698 Reply Likes
Regarding old help article redirects that ACT_1 pointed out above:
We have redirected a finite list of the most popular help links from the old sites ...
by Lina, Official Rep
- - -
on https://help.imdb.com/ there is
Need more help?
Visit the official IMDb support community powered by GetSatisfaction
You could post a link to this "New IMDb Help hub"
for more information
May be some confusion with redirected pages
Only 55,570 GS Members of the 82,290,000 registered users know about
https://getsatisfaction.com/imdb/
(http://www.imdb.com/user/ur82290000/)
Lina, Official Rep
- 190 Posts
- 221 Reply Likes
You could post a link to this "New IMDb Help hub"That's a good idea.
for more information
May be some confusion with redirected pages
Where would you expect to find this in the hub and what terms might you use to search for this?
So we make sure it's easily discoverable.
- 3798 Posts
- 3698 Reply Likes
That's a good idea.
Where would you expect to find this in the hub and what terms might you use to search for this?
So we make sure it's easily discoverable.
by Lina, Official Rep
- - -
IMDb general support
Need more help?
Visit the official IMDb support community powered by GetSatisfaction"New IMDb Help hub" - Nov 11 2017 - by Lina, Official Rep
https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd
- 3798 Posts
- 3698 Reply Likes
add another link ?
Why did you take away the TV listings?
https://getsatisfaction.com/imdb/topics/why-did-you-take-away-the-tv-listings?topic-reply-list%5Bset...I sent a message to the Help Desk
Contact #17434953YOU should post Your announcement :
"We have decided to remove the TV Listings Grid for a couple of reasons... "
by Leonard, Official Repand a link to This message
https://getsatisfaction.com/imdb/topics/why-did-you-take-away-the-tv-listingsat the top of
http://www.imdb.com/tv/
so others can add comments Hereby ACT_1
Ava, Employee
- 809 Posts
- 280 Reply Likes
Thanks for catching that. I've added a FAQ for list formatting:
https://help.imdb.com/article/imdb/track-movies-tv/what-kind-of-text-formatting-can-i-use-is-my-desc...
Peter, Champion
- 6870 Posts
- 8493 Reply Likes
- 104 Posts
- 15 Reply Likes
This new help hub has offered me no help.
What a shame.
Col Needham, Official Rep
- 6834 Posts
- 4809 Reply Likes
- 1237 Posts
- 1548 Reply Likes
The word 'interfere' is misspelled as 'intefere' here: https://help.imdb.com/article/imdb/general-information/why-do-i-need-to-enter-a-captcha/G2V9QZ39J4J8...#
In the sentence about Breaking Bad on this page you write "An example of can be found". This should of course be "An example can be found": https://help.imdb.com/article/contribution/titles/title-corrections/G7J57QHX9CAN989N?ref_=helpsect_c...#
On the plot page (https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP?ref_=helpart_nav_25#) you state that for all plot types (outlines, summaries and synopses) goes that they must be ones own work. This general point is also listed separately in the summary section. You can remove it there since it is already in the general section.
And yes, I already know the way too long and ugly URL's are for search results and stuff, but that doesn't make them any shorter or prettier :)
Ava, Employee
- 809 Posts
- 280 Reply Likes
Thanks for flagging these errors. I've corrected the three pages and the updates should be reflected now.
We appreciate your feedback regarding the length of the URLs. I've passed it onto the correct team to consider.
Let us know if you find any other errors or have additional feedback.
- 3284 Posts
- 3102 Reply Likes
On the plot page (https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP?ref_=helpart_nav_25#)
And yes, I already know the way too long and ugly URL's are for search results and stuff, but that doesn't make them any shorter or prettier :)
by Marco
Joined on February 8, 2017
https://getsatisfaction.com/imdb/people/marco_animhbx3my2qx
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https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...
We appreciate your feedback regarding the length of the URLs.
I've passed it onto the correct team to consider.
by Ava, Official Rep
https://getsatisfaction.com/imdb/people/ava_imdb
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Why do WE need all this ____ in a messase link ?
https://getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%...
https:// getsatisfaction.com/imdb/topics/new-imdb-help-hub-6fxihx3ry4fgd?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=19102543#reply_19102543
Old Boards Links looked like:
http://www.imdb.com/board/bd0000042/thread/200349541?d=200366713#200366713
Board Number
Thread (Original Message) Number
Reply to Original Message Number
Reply to Reply Number
User Profiles are just
http://www.imdb.com/user/ur1000000/
If you changed your name the Number was the same
- - -
WE do not need to post the Ref part in a message here - that is for IMDb tracking
ref_=helpart_nav_25#
https://help.imdb.com/article/contribution/titles/plots/G56STCKTK7ESG7CP#
- 876 Posts
- 951 Reply Likes
Peter, Champion
- 6933 Posts
- 8580 Reply Likes
https://help.imdb.com/article/contrib...#
Lina, Official Rep
- 190 Posts
- 221 Reply Likes
Thanks for flagging this. I've pinged the data team to review your suggestion.
Joel, Employee
- 1033 Posts
- 1324 Reply Likes
Thanks for the suggestion, the Companies data page has been updated now to include:
- Production companies
- Distribution companies
- Visual Effects companies
- Miscellaneous companies
- Sales Agents
Peter, Champion
- 6933 Posts
- 8580 Reply Likes
https://help.imdb.com/article/imdb/general-information/imdb-partners/G8TZTG4LR6ZV4LXZ
- 7293 Posts
- 9541 Reply Likes
- 7293 Posts
- 9541 Reply Likes
Adrian, Champion
- 1273 Posts
- 1519 Reply Likes
- 7293 Posts
- 9541 Reply Likes
- 1237 Posts
- 1548 Reply Likes
Also, this page: https://help.imdb.com/article/imdb/track-movies-tv/user-review-guidelines/GABTWSNLDNFLPRRH?ref_=help...# opens with the maximum number of words for a review, then goes on to the average number of words and for the minimum, it suddenly talks about lines instead of words. I think it would be more consistent to also name a minimum number of words for a review. Also, lines is more vague than words because depending on the device a user uses, the number of lines differs.
Ava, Employee
- 809 Posts
- 280 Reply Likes
I've passed this onto the correct team to help with redirecting the "Guidelines" links to the correct article. I'll let you know when this is updated.
We appreciate your feedback regarding this. I've tested this out and when reviewing on a mobile device, you'll need to switch to the "Desktop version". Viewing on the "Desktop Version" will match the same format of the Desktop site, so it won't change the number of words/lines required, so the reviews written through a mobile device won't be shorter than those written on a desktop or laptop.
- 1237 Posts
- 1548 Reply Likes
I've tested this out and when reviewing on a mobile device, you'll need to switch to the "Desktop version". Viewing on the "Desktop Version" will match the same format of the Desktop site, so it won't change the number of words/lines required, so the reviews written through a mobile device won't be shorter than those written on a desktop or laptop.Thanks for testing, but it's still not very consistent to speak of words for the maximum number, words for the average and change to lines for the minimum. It's no biggie of course, but I feel it can be better than it currently is.
Ava, Employee
- 809 Posts
- 280 Reply Likes
I agree and we definitely want to make sure our Help Content is clear and easy to read.
I've updated the intro for the article here:
https://help.imdb.com/article/imdb/track-movies-tv/user-review-guidelines/GABTWSNLDNFLPRRH#
Let me know if you have any additional feedback.
- 1237 Posts
- 1548 Reply Likes
Joel, Employee
- 1033 Posts
- 1324 Reply Likes
Thanks for the suggestion, I'll look into this and get back to you soon.
Joel
bderoes, Champion
- 1588 Posts
- 2590 Reply Likes
The Lists FAQ for "How can I move list items without drag and drop?"
is horrible advice. Here's what's wrong:
On the list you want to reorder, click the 3 vertical dots and select "Edit" from the menu. Once the page loads, replace the position numbers of those items in the desired orderand select "Done" and then select "Save" when the pop up window is displayed.
For example, to move an item that is currently at #5 in the list order to #1, replace the number 5 with the number 1.While the directions are "accurate", they send you OUT of list Edit mode. For people who want to change multiple titles, but want to do them one (or a few) at a time, this is a lot of extra time wasted. You provided a better mechanism; you should refer to it.Click "Done" at the top of the screen, then "Save". The page will refresh with the new order.
Instead, after entering the new position number, I would advise:
'Click "SAVE LIST ORDER" and the page will refresh with the new order.'
If the user wants to exit, they can find the Done button on their own (or just leave Edit mode).
Ava, Employee
- 809 Posts
- 280 Reply Likes
Thanks for your feedback and edits on this. I've updated the Help page:
https://help.imdb.com/article/imdb/track-movies-tv/faq-for-lists/GNQMN47VZSE7KW38
with the updated instructions for reordering lists.
bderoes, Champion
- 1588 Posts
- 2590 Reply Likes
https://help.imdb.com/article/imdb/social/check-ins-faqs/GG59ELYW45FMC7J3?ref_=helpsect_cons_5_1#
needs work.
First sentence has a grammatical error ("Check-ins are a feature" has mismatched plural/singular).
Under How do I check-in?
On the desktop version, I would not describe the Share link as being in the upper right of the page. I'd say it's to the right and slightly above the title. The upper right of the page has the facebook/twitter/instagram icons to follow IMDb.
You can also add a title to Check-ins by hovering over the Add to Watchlist icon, waiting for the dropdown list of lists...
Under How Do I Access my List of Check-ins?
It's not on the Your Lists page any more.
I found it on Your Activity, or by clicking the double right-arrow in the Add to Watchlist dropdown.
Being on the Yours Lists page is state again elsewhere.
Under How do I reorder my list?
It says you can't. But you can now. You also have the option to make them private, which contradicts an earlier statement on the page.
Under How do I get my list to show up in one of the tagged sections, like "Horror"?
I don't know what a tagged section is. Is this something we lost on Dec 6?
There may be other problems; I got tired of reading it. I went there to learn what Check-ins were. Seems like it's just another list, but one you assign to every account. <shrug>
Adrian, Champion
- 1273 Posts
- 1519 Reply Likes
bderoes, Champion
- 1588 Posts
- 2590 Reply Likes
I would say Check-ins is a feature, and bees are insects, or a bee is an insect, but not what you wrote.
But it's entirely possible that I'm being (not bee-ing) old-fashioned. I can't find an online grammar checker that objects to your bee sentence. But it makes me wince.
Check-ins, in this context, is the name of a list, a singular thing. It is a feature of the IMDb site.
If the sentence meant the collection of titles on the list, the plural noun would be apt. E.g., Check-ins are titles you want to share...
It's really not critical. The inaccurate How-to's and Where-to's are more important (but still not critical in the grand scheme of things.)
BTW, I might say "bricks are a construction material." I don't want to think about why I find that different than bees. Covered in bees. Ahhhhhh. (that was a small scream)
And doesn't this exchange go inside out if we talk about British grammar instead?
Adrian, Champion
- 1273 Posts
- 1519 Reply Likes
bderoes, Champion
- 1588 Posts
- 2590 Reply Likes
On the page of them:

But on the dropdown, and on the help page linked above:

bderoes, Champion
- 1588 Posts
- 2590 Reply Likes
Teletubbies was a TV show.
Teletubbies (seemingly plural, but actually a name of a thing) was (singular) a TV show (also singular).
BTW, back on the help page, the opening question was
What are check-ins?
They are a feature?
If it's correct, then blech on technical correctness.
Covered in bees.
- 7293 Posts
- 9541 Reply Likes
Note: I'm yet not entirely sure what, in detail, a Teletubbie (or a Teletubby) is :P
(Also, maybe no member of the Teletubbies is ever referred to in singular form outside of pronouns or by name.)
Peter, Champion
- 6933 Posts
- 8580 Reply Likes
Look for instance at the links in the Submission guide overview or in the Miscellaneous companies page.
The pages may have been consolidated into the Companies data page, but this page also has the dead links.
Will, Official Rep
- 4016 Posts
- 5201 Reply Likes
Thanks for highlighting these, they have now been amended.
Regards,
Will
- 1237 Posts
- 1548 Reply Likes
Your mini-bio is not long enough - the minimum length for mini-bios is 50 words. Please see the guidelines." But if you go to the guide (https://help.imdb.com/article/contribution/names-biographical-data/biographical-data-guidelines/GMT9...), it doesn't say anything about the minimum length. Can you add this requirement to the guide please?
Will, Official Rep
- 4016 Posts
- 5201 Reply Likes
This has been done and is already live.
Regards,
Will
- 1237 Posts
- 1548 Reply Likes
(and while I'm into tiny details, there's also a link to the "own section" of the awards where the last parenthesis and the dot at the end of the sentence are blue instead of black. Can you change this as well?)
Will, Official Rep
- 4016 Posts
- 5201 Reply Likes
- 1237 Posts
- 1548 Reply Likes
Will, Official Rep
- 4016 Posts
- 5201 Reply Likes
- 7293 Posts
- 9541 Reply Likes
- 1237 Posts
- 1548 Reply Likes
- 1237 Posts
- 1548 Reply Likes
Will, Official Rep
- 4016 Posts
- 5201 Reply Likes
This has been updated.
Regards,
Will
- 1237 Posts
- 1548 Reply Likes
Lina, Official Rep
- 190 Posts
- 221 Reply Likes
Peter, Champion
- 6933 Posts
- 8580 Reply Likes
This is despite the fact that the Title Correction guide here has been updated to include current links.
One more thing, in the line, "General title formatting rules (how to distinguish between TV titles, videogames, movies, etc.) are here," the currently linked page is actually called Submitting a Video Game. I guess the title formatting rules are actually in the Title Formatting page, which is already linked in the preceding line.
Joel, Employee
- 1033 Posts
- 1324 Reply Likes
Thanks for calling these problems out.
I've updated the in contribution help for Title Corrections now, the links have also been slightly changed for the title formatting rules to send you to the same title formatting page.
Cheers!
- 2063 Posts
- 3494 Reply Likes
Today it describes the clue action as follows:
"please re-rate at least one of the titles associated with the badge".
OK, may be I was a kind of over-geek to re-rate this way: unrate then rate again...
but my action was in the frame of the "re-rate" instruction.
The "step by step" practice:
- Badges for all the years, except 2018, are in my pocket;
- All the titles are previously rated to be for 2018;
- Unrate "2001: A Space Odyssey", then rate it the same value;
- Only 2017 and 2010 badges remain (all the rest "odysseyed to open space");
- Unrate "Shawshank Redemption" (it was in all the tops), then rate it the same value;
- All the badges here again, except the 2018;
- Stop mission, don't need any more (result);
- After some time: other people may need (idea);
- Open 2018 Top 250 and re-rate another way: just click on the same rated star for a title;
- Repeat the previous action on each page of 2018 Top 250 (this may be not necessary);
- All badges in the pocket, including the before-missed 2018.
Conclusion:
The "re-rate" action must be explained better in the help, to avoid misunderstandings.
Claire, Official Rep
- 1666 Posts
- 1129 Reply Likes
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