need a copy of what I send to Contact us

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  • Idea
  • Updated 3 months ago
When we submit a request via
IMDb Contact
we don't get a copy until the desk replies.
We need an independent copy emailed to us immediately upon submission, and/or a place to look at our list of pending Contacts. We used to have that, as I recall.
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bderoes, Champion

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Posted 1 year ago

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Ed Jones(XLIX)

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YES! NEEDED!!!
(Edited)
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Dan Dassow, Champion

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@bderoes,

Thank you for suggesting this. I fully agree that a prompt confirmation email would be beneficial.
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Phil G

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Agreed, this would be useful.

But I wonder if it's not done for the same "privacy reasons" that we no longer get the text of any explanation fields included in the email receipt for submissions. (Personally, I still don't understand the reasoning behind that, would love to see it explained properly)
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bderoes, Champion

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I've always gotten the full text of my message to Contact Us, just not until they respond.

I, too, would like to see an explanation of the Privacy concern that prevents some text from being sent with Contribution confirmations. But since we can still see it on Contribution History, that's been less of an issue for me. Until, of course, some laborious Contribution gets lost in a data abattoir incident.
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Marco

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But I wonder if it's not done for the same "privacy reasons" that we no longer get the text of any explanation fields included in the email receipt for submissions. (Personally, I still don't understand the reasoning behind that, would love to see it explained properly)

That one has been puzzling me ever since it first occurred.
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Joel, Official Rep

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Hey all,

You're right that this option used to be available in the past - although the shift to email was seen to be a better experience for those who don't want to login to IMDb to see if they have a response.

With that said, the ability to see your message to the Contact center is a useful feature - I've collated this feedback and will pass it on.

Cheers

Joel 
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Marco

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Thanks a bunch Joel!
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meka

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This reply was created from a merged topic originally titled "Send a copy of this message to my e-mail" checkbox on IMDb Contact Us page.

This is a suggestion to have an option on IMDB Contact Us page so if it's checked it will send a copy of our message to our e-mail address.

This would be useful for keeping track of things. Like I said in this suggestion, things get mixed up a lot with e-mails so this would help.

Of course if you activate that suggested private thread feature on GetSatisfaction, that would be a better solution in general.

Thanks.
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M J

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Yes because half the time they don't respond and you have to write the whole thing again. If it's saved in your email you can copy it and send again.