My awards / nominations have disappeared from my profile and films. This is only on the imdb app. Online they are listed. Where are they?

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  • Problem
  • Updated 3 months ago
  • Solved
Info has disappeared when using the app
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James Everett

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Posted 4 months ago

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Claire, Official Rep

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Hi James,

Awards and nominations do appear on IMDb name pages within the IMDb and IMDbPro apps.

So that we can take a closer look, can you please provide us with a link to your name page?

Thanks in advance.
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James Everett

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Hi, thanks for the quick reply.

My page url is - https://www.imdb.com/name/nm1880813/

The awards were displayed on the app but now they've disappeared. If you can fix this I would really appreciate it.

Thank you!

James
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Claire, Official Rep

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Hi James,

Thanks for providing the link! I've confirmed that your awards and nominations are displayed on both the IMDb and IMDbPro app.

On the IMDb app, they're displayed just below your image gallery:


On the IMDbPro app, they're displayed toward the bottom of the Overview tab, just below your current STARmeter:


Please let us know if we can offer any further help.
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James Everett

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Hi not sure if you can see the image but my view is different. Any idea why?
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James Everett

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Claire, Official Rep

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Hi James,

Thanks for confirming. It looks like you're using an Android device. My apologies, this thread was created under the IMDb app for iOS and IMDbPro app categories. 

I've also reviewed the Android app though, and can confirm the awards and nominations should be displayed just below the image gallery and above your Personal Details, exactly where you have pictured.

So that we can take a closer look, can you please confirm the following information?
  • Device model
  • Android OS version number
  • IMDb app version number
Thanks in advance.
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James Everett

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Photo of James Everett

James Everett

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The imdb app version I'm using is - 7.8.6.107860100
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James Everett

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I hope the screen shot provides the other info you need? I'm using a Huwai phone, P20

Just to confirm - the awards section was previously displayed but now they've gone. Maybe the result of an update?

Thanks, James
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Steve, Official Rep

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Thanks for all that, James! Should be helpful for the tech team's investigation.


I've reached out to them to look into this, thanks in advance for your patience! In the meantime, you can rest assured that your awards are appearing on all the devices we tested with, so may just be an isolated bug.
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James Everett

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Hi there, thanks for the reply.

Have you tested on a Huwai P20 Pro? The problem is still there. It also hides awards from other profiles / filmmakers but the problem isn't there for celebrities.

This was not an issue on this phone until recently so it would be good to understand how this has happened.

Can you please let me know if this bug is fixable?

Thanks

James
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Claire, Official Rep

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Hi James,

Thanks so much for your patience. Our engineering team is investigating the issue and working toward a fix.

We'll update this thread once we receive further information.

-Claire
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Steve, Official Rep

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Hi James,



This issue should now be resolved with the latest version of the IMDb app. Please update your app and let us know if you are seeing the same issue.


Thanks in advance for confirming!