Missing movies

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  • Problem
  • Updated 1 year ago
  • Solved
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I have used this app almost religiously since I installed it a few years ago to help plan our movie outings. I went this past weekend to look up a movie and the app had this movie playing at only one theater when in reality it was playing at 3 theaters in my 30mil radius. I even looked on the theater website as well as fandango (which the app claims to use for movie times) and it's listed on both but not the app. Very annoyed and confused why it worked for so long and now is incorrect.
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JoAnna Ranallo Bradley

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  • confused and frustrated

Posted 1 year ago

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JoAnna Ranallo Bradley

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This reply was created from a merged topic originally titled Missing movies.

I have used this app almost religiously since I installed it a few years ago to help plan our movie outings. I went this past weekend to look up a movie and the app had this movie playing at only one theater when in reality it was playing at 3 theaters in my 30mil radius. I even looked on the theater website as well as fandango (which the app claims to use for movie times) and it's listed on both but not the app. Very annoyed and confused why it worked for so long and now is incorrect.
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Col Needham, Official Rep

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Thanks for the problem report. We have opened a ticket with the appropriate team.
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Claire, Official Rep

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Hello JoAnna,

Can you provide us with the title of the movie that you were looking for, as well as the zip code where you attempted to search for the showtimes?

Thanks in advance!
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JoAnna Ranallo Bradley

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At the time it was transformers in particular and the zip code was 70663 area. I believe it was off on other movies as well.
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Claire, Official Rep

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Thanks for your reply, JoAnna,

Can you confirm if this issue still occurs for you? If so, what titles have you experienced this issue with recently?

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