I am Glenn Franklin (I), and I've been trying to submit a photo. I followed the prompts on my identity, but the photos were placed on a duplicate identity, Glenn Franklin (II), instead of where they belong. Can you help?
I guess what I'm asking for is to merge the two entries?
I would guess that somehow, the "create a new name" option got selected in the process.
So now a second page was created via IMDbPro, so you'd correct the name on that page to be, "Franklin, Glenn (I)." Since there are no credits, you don't need to worry about the "preserve credits" part of the process. There will be a warning that the result is a "merge" of the two pages. Since this is our goal, go ahead and acknowledge that warning. It should then let you submit.
It'll take days to process and some data might disappear/reappear during that time. So don't panic...just let it all fall into place.