Lost all of my history

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  • Updated 4 weeks ago
  • Answered
  • (Edited)
After an update of my iPhone I was forced to login to the app again. After login, all of my history was gone. I’ve tried to login with both of my e-mail addresses and via the regular IMDB account login as wel as the Google and Facebook login mechanism. Collecting all information in the IMDB app took me several years, as a result I’m feeling sick to the stomach that I’ve lost all my information. Is there anyone that can help me to recover my information (lists, scores etc.)?Thanks for your support.
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Tessa Suijkerbuijk-van Den Berg

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  • sad, frustrated

Posted 4 weeks ago

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Claire, Official Rep

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Hi Tessa,

First, please note that we've removed your email addresses from your post; Get Satisfaction is a public forum, where this information can be viewed by any visitor to the site. 

Regarding your IMDb account, based on your post, it sounds like you may have simply logged in using a different email address than the one registered to the account you used previously.

For further help, please check out our Help page: My watchlist, ratings and setting are gone. What happened?

Please let us know if we can offer any further help.
Photo of Tessa Suijkerbuijk-van Den Berg

Tessa Suijkerbuijk-van Den Berg

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Thanks for your response Claire. I’ve actually tried to login with my regular accounts. Would it be possible to obtain a list of IMDB accounts that are linked to my identity? Thanks again for your help.
(Edited)
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Claire, Official Rep

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Hi Tessa,

I'll reach out to you directly via email with further information.

Thanks!