Lost account

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  • Updated 10 months ago
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  • (Edited)
Dear,Recently I have reset my smartphone and reinstalled the imdb app.I logged in with my account but I am not sure with which email address it was. I managed to log in with both accounts but it seems that they have been reset somehow. I had made a complete watchlist and ratings.Is there a possibility that you can find my account back.Kind regards,Xavier Laroy
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xavier

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Posted 10 months ago

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Claire, Official Rep

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Hi Xavier,If you’re able to provide us with the IMDb ID (nickname), we can send a password reset to the email address on file for your account to help identify the account. However, for the protection of our members, we’re unable to provide the full email address. Please let us know if we can offer any further help.
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Xavier Laroy

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If I would have used a nickname, it must be Rastapopouloss or Duffman.
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Steve, Official Rep

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Thanks, Xavier. I found an account under each of these IMDb IDs, but they seem to be under different email addresses and for different people. Are either of these your account?

https://www.imdb.com/user/ur0226973/
https://www.imdb.com/user/ur31415451/
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Xavier Laroy

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Hi Steve,

These accounts will not be mine because I am sure it is under my name.
The problem is I have my account, and I can login using ***************@gmail.com and another account using ************@outlook.com.
But when I login it is completely reset, I have no watchlist anymore.
Can you check what accounts there are under my name, and check the database, why my watchlist is gone?

Kind regards,

Xavier
(Edited)
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Xavier Laroy

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I just checked and the accounts I described above are made in august 2019, so they are new.
I am already member at least 5 years.
Can you please check if there are older accounts with my name or on the same address?

Kind regards

Xavier
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Steve, Official Rep

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We weren't able to find any previous account with the details provided, so your account must have been created with an older email address. We will not be able to transfer any previous information from the account in any case - you'll need to remember the email address and password you used to create the account in order to access your Watchlist.

Best of luck!