Logs me out

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  • Question
  • Updated 4 months ago
  • Answered
For years I have been able to open my app and simply begin using it. Since the most recent update, I consistently must log in each time and find that my search history is cleared. I don't know why it is logging me out and can't find a setting to address the issue. Your help is appreciated.
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MrsMES

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Posted 4 months ago

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Taylor, Official Rep

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Hi MrsMES,

Can you please provide us with the following information for the device where you're experiencing this issue?

  • Device model
  • OS version number
  • IMDb app version number
Thanks in advance.
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cinephile

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1) Go on Account settings
2) Go on Login and Security
3) (a) If you have signed in with IMDb then follow the instructions below:

3) (b) If you have signed in with Amazon follow the instruction below:


3 (c) if you have signed in with Facebook or Google, you should not have this issue I think:


If you have any questions you tell us or you can contact IMDb here.