Login not working

  • 1
  • Problem
  • Updated 4 weeks ago
  • Solved
Hello!

Almost having a panic attack, I can't log in on my, almost 10 year old, IMDb account. I get message "There was a problem
Enter a valid email or mobile number".

My username is plur62. Am I hacked or something? I contributed a lot to site and my last login was yesterday and everything was fine. My email is OK, I checked it numerous time.

Can someone help me to access my account?

Thanks in advance!
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plur62

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Posted 4 weeks ago

  • 1
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ACT_1

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Message from IMDb
For Problems or Questions,
please include a link to the page(s) you are referring to if possible
  
? ?
plur62
IMDb member since September 2010
https://www.imdb.com/user/ur23943511/
  
https://www.imdb.com/search/title/?plot_author=plur62
- - -
  
Someone else can help you here soon
.
(Edited)
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plur62

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Yes, that's me.
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cinephile

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Hi plur62,

1) Make sure that your e-mail address and your password are the right ones.

2) Verify if the issue doesn't come from your e-mail address.

3) IMDb state here: 

If you no longer have access to your email to reset your password, we recommend that you register for a new IMDb account. 
https://help.imdb.com/article/imdb/general-information/i-don-t-have-access-to-my-email-how-can-i-recover-my-account/G4VEWZNXGBP4PT37

However, if I were you, I would contact IMDb directly there: https://help.imdb.com/contact and use the following path:

IMDb Fan > Login & other account issues > Login Recovery > E-mail

I hope this helped,

cinephile

(Edited)
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plur62

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I'm 100% percent sure my address and password are correct, using them for 10 years, something other is an issue.

I did that first - IMDb Fan > Login & other account issues > Login Recovery > E-mail - but I'm still curious (and anxious) what could go wrong.

I don't want to create a new profile, I want mine to be somehow saved and resurrected. :(

Thanks, cinephile.
(Edited)