Login not working

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  • Question
  • Updated 5 months ago
  • Answered
I can’t login and also if I try to sign up it’s not working... what I have to do?
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Daniel D

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Posted 11 months ago

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Taylor, Official Rep

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Hi Daniel,

I'm sorry to see that you're having trouble accessing your IMDb account. Please reach out to our Customer Service team directly for further assistance with logging in on our Contact Us page using Log in/Sign up questions > Login & other account issues > Unable to login/other login issues.

Thanks in advance.
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Ganesh Jayaraman

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Hi Daniel, 
Did you get this problem resolved by IMDB? If so, can you post the resolution steps here since I too am having the same problem? Thanks.
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Ganesh Jayaraman

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I was browsing further and in some other thread, I see the following suggestion which resolved my problem... copy pasting it here so that it might help someone else...
  1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner
  2. Select the gear at the top right-hand corner, which will take you to the App Settings page
  3. Scroll down to find "Clear Cache"
  4. You will then be prompted to confirm clearing all application cached data
  5. Select "Clear" and then try to login once again.