List keeps rearranging out of order when adding new movies

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  • Question
  • Updated 10 months ago
  • Answered
I've got a "watched" list where I add in movies to the list as I watch them. When I add them and then sort them into the correct position, the previous movies typically move by 1 or 2 spots. The more movies I add without adjusting the list, the worse it gets
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Tan

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Posted 1 year ago

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John, Employee

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Hi Tan, thanks for raising this issue to our attention. Can you share your device, app version, and Android OS version so we can help reproduce and root cause? 

Additionally - can you describe the way you're adding Titles to your list? 

Thanks!

John
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Tan

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I add new movies to the list via iPad Air since there isnt an option to do so on Android. The app version is 8.10.1 and I'm running iOS 10.3.2
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John, Employee

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Ok - so you add to the list from iOS, and then the list order gets rearranged when you view it on your Android device? 
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Tan

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It gets rearranged on both
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Claire, Official Rep

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Thanks, Tan. We're looking into this issue further. 

We'll update this thread when we have further information.
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Tan

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Hi, it's been 2 months. Any updates?
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Claire, Official Rep

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Hi Tan,

I'm sorry for the delay; our team is still actively working to investigate this issue. We'll update this thread with any updates from the team.

Thanks for your continued patience.
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John, Employee

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Hi Tan - we're unable to reproduce this issue locally, which has caused the delay. Sorry about that!
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Tan

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What does that mean?
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Jeorj Euler

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Hi, Tan. It means that they are unable to get their hardware and software to do what your hardware and software is doing.
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Claire, Official Rep

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Hi Tan,

Unfortunately, our team has been unable to reproduce this issue on local devices of the same type.

If you're continuing to experience this issue, please visit our Contact Us page while logged in to your IMDb account where the affected list was created, and select the path Log in/Sign up questions > IMDb account > IMDb account history, then select "Email".

Thanks!