Subtitles are all messed up.

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  • Question
  • Updated 2 months ago
  • Answered
  • (Edited)
Leverage season 3, episode 9. Update: E10 is also messed up.

Instead of the right words, it has "demo" through every word. Instead of "alright," it says, "ademoght." I have tried turning it off and on, but nothing works.

System:

Fire TV Stick with Alexa Voice Remote, streaming media player

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Eme Guta

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  • frustrated

Posted 7 months ago

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Steve, Official Rep

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Hi Eme,

Please contact Prime Video customer support for further assistance: 

https://www.amazon.com/gp/help/contact-us/digital-video.html 

Thanks in advance!
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Eme Guta

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Thank you for your response! Amazon couldn't fix it. They think it's a problem with the videos themselves. Here is are two examples.


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Connor Richey

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Oh yeah! Did you know that YouTube videos’ subtitles are messed up somehow, also?
(Edited)
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Kelly Taylor

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I've been rewatching Leverage as well, and I've noticed the subtitles not working either. Episodes 9-14 so far in season 3. Previous episodes were fine. I'm watching on both the Amazon Fire tv stick as well as through the app on Android and neither work. Other tv shows appear to have working subtitles.
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Ed Jones(XLIX)

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Please contact Prime Video customer support for further assistance: 

https://www.amazon.com/gp/help/contact-us/digital-video.html