Subtitles are all messed up.

  • 1
  • Question
  • Updated 2 months ago
  • Answered
  • (Edited)
Leverage season 3, episode 9. Update: E10 is also messed up.

Instead of the right words, it has "demo" through every word. Instead of "alright," it says, "ademoght." I have tried turning it off and on, but nothing works.

System:

Fire TV Stick with Alexa Voice Remote, streaming media player

Photo of Eme Guta

Eme Guta

  • 2 Posts
  • 2 Reply Likes
  • frustrated

Posted 2 months ago

  • 1
Photo of Steve

Steve, Official Rep

  • 1462 Posts
  • 1144 Reply Likes
Hi Eme,

Please contact Prime Video customer support for further assistance: 

https://www.amazon.com/gp/help/contact-us/digital-video.html 

Thanks in advance!
Photo of Eme Guta

Eme Guta

  • 2 Posts
  • 2 Reply Likes
Thank you for your response! Amazon couldn't fix it. They think it's a problem with the videos themselves. Here is are two examples.


Photo of Connor Richey

Connor Richey

  • 7 Posts
  • 5 Reply Likes
Oh yeah! Did you know that YouTube videos’ subtitles are messed up somehow, also?
(Edited)