Timing Out of keyword database

  • 1
  • Problem
  • Updated 5 years ago
  • Not a Problem
  • (Edited)
On trying to update a titles keyword I cannot get the list of keywords to load. Sometimes opens in a small layer over the page, sometimes in a new tab. But in both cases the list of keywords does not display. tried on many titles all the same.
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Keester

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Posted 5 years ago

  • 1
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Keester

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This is typical of what I've been getting the last few days.






Everything else on my computer works fine and fast.
(Edited)
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Keester

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Same problem exists today. Nobody listening?
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Keester

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no improvement. resorted to guessing keywords as list won't
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Michelle, Official Rep

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Hi Keester -

I was able to get the list of Keywords loaded within the Update form, however, it did take a while.  I will bring this to the attention of our technical staff so that they are aware, in the meantime, you may want to try using a different browser to see if that works better for these updates.
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Keester

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Thank you for giving some attention to this problem for me. I've already tried different browsers all to no avail. My default browser is latest FF with no extensions/add-ons which works for everything just fine except this problem and exporting of lists on IMDB a problem that I've notified a long long time ago but nothing has done about it. It may be my location (Thailand) ... have you considered that?
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Michelle, Official Rep

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Hi Keester, I wanted to follow-up here to confirm that our technical staff did not detect any bugs within this section of the update form, so there is no fix that can be done. 

The timing out you are experiencing seems to be a combination of your location/connection speed combined with the inefficiency of our keyword pop-up selector.

We are planning to work on the contributor interface over this year, so our staff will keep an eye on this issue when making changes/updates to the form.
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Keester

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Location: Maybe. But why should it be so difficult for you to send data here. Plenty of others do.

Connection speed: Not. With 15MB/sec ADSL I have no trouble downloading from other sites just yours.

Inefficiency of keyword selector: Now that hits the nail on the head.

Glad to see that you admit that the problem is YOURS and that you'll take THIS YEAR to work on it & keep an eye on the issue. Well done.
(Edited)