keeps getting 404 error messages when uploading images

  • 2
  • Problem
  • Updated 7 months ago
  • Not a Problem
Photo of sh85442 sh85442

sh85442 sh85442

  • 11 Posts
  • 1 Reply Like

Posted 7 months ago

  • 2
Photo of Will

Will, Official Rep

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Hi sh85442 sh85442,

Thanks for the report, what device are using to upload images and are you doing it via the app or mobile? I've just tested on the desktop version of IMDbPro and IMDb and encountered no problems.

Regards,
Will
(Edited)
Photo of sh85442 sh85442

sh85442 sh85442

  • 11 Posts
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can you help fix the problem at your soonest ? it's very annoying and I really need to have my work done asap. thank you
Photo of sh85442 sh85442

sh85442 sh85442

  • 11 Posts
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This XML file does not appear to have any style information associated with it. The document tree is shown below.

AccessDenied

Access Denied

B04ED3EAE88ED544

U4wgBIdCznnbc2ZDEHsnJ/iaSYNQWUm/OT8tD2SAci+DzP8EH4fEcSt9gOZeXMCnSnG532p3oNc=
Photo of sh85442 sh85442

sh85442 sh85442

  • 11 Posts
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Photo of sh85442 sh85442

sh85442 sh85442

  • 11 Posts
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I'm using Samsung cell phone. had 4 successful attempts but got 404 error messages for most of time
Photo of Will

Will, Official Rep

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Hi sh85442 sh85442,

Thanks for the information, is that via the mobile site or the IMDb app? What type of image are you trying to add - is it png or jpg?
Photo of sh85442 sh85442

sh85442 sh85442

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jpg
Photo of sh85442 sh85442

sh85442 sh85442

  • 11 Posts
  • 1 Reply Like
Hi Will,
I think I know what's going on here. I just edited the file names to much shorter ones, then every photo can be published successfully. lol...
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Claire, Official Rep

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Hi there,

Thanks for confirming! Please let us know if you experience any further difficulties uploading images, and we'd be happy to investigate further.

-Claire