keeps getting 404 error messages when uploading images

sh85442 sh85442

11 Posts
1 Reply Like

Posted 3 months ago

3 months ago

Will, Official Rep

3556 Posts
4263 Reply Likes

Hi sh85442 sh85442,

Thanks for the report, what device are using to upload images and are you doing it via the app or mobile? I've just tested on the desktop version of IMDbPro and IMDb and encountered no problems.

Regards,
Will

(Edited)

Comment

2019-05-01T13:56:34+00:00

sh85442 sh85442

11 Posts
1 Reply Like

can you help fix the problem at your soonest ? it's very annoying and I really need to have my work done asap. thank you

2019-05-01T14:54:14+00:00

sh85442 sh85442

11 Posts
1 Reply Like

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2019-05-01T14:55:23+00:00

sh85442 sh85442

11 Posts
1 Reply Like

3 months ago

sh85442 sh85442

11 Posts
1 Reply Like

I'm using Samsung cell phone. had 4 successful attempts but got 404 error messages for most of time

Comment

3 months ago

Will, Official Rep

3556 Posts
4263 Reply Likes

Hi sh85442 sh85442,

Thanks for the information, is that via the mobile site or the IMDb app? What type of image are you trying to add - is it png or jpg?

Comment

3 months ago

sh85442 sh85442

11 Posts
1 Reply Like

jpg

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3 months ago

sh85442 sh85442

11 Posts
1 Reply Like

Hi Will,
I think I know what's going on here. I just edited the file names to much shorter ones, then every photo can be published successfully. lol...

Comment

3 months ago

Claire, Official Rep

1526 Posts
1010 Reply Likes

Hi there,

Thanks for confirming! Please let us know if you experience any further difficulties uploading images, and we'd be happy to investigate further.

-Claire

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keeps getting 404 error messages when uploading images

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