iPad app, I now have to sign in a lot more often

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  • Updated 2 months ago
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I use the iPad app, and have an IMDB account.  (I’m not using Facebook or google to authenticate).  Up until a few months ago, I might have to sign in to the IMDB app about once a month or so.  Now it asks me to sign in just about every day, and it’s somewhat annoying.

Could it be something I’ve done, or has the website changed how long a login session from one device is allowed?   (Cached credential login.cookie?). Why do I have to re-sign in so frequently now when it was not that way previously.  It was better when I only had to sign in (from my personal iPad) once every 30-45 days.  Please change it back to the way it was!
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Perry Minyard

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  • annoyed

Posted 2 months ago

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Taylor, Official Rep

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Hi Perry,

For our engineering team to further investigate, please help provide us with further debugging info:

1. After being forced to login once again, go to the "You" tab within the IMDb app. Then select the settings icon on the top right corner, followed by selecting "About"
2. Select "Send Feedback", the error log should be attached to an email automatically. Then select "Send".

Thanks in advance.
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Perry Minyard

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Thanks, I will do this next time it asks me to sign in.