iOS 3D Touch Showtimes BROKEN. In App Showtimes BROKEN.

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  • Updated 1 week ago
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Several updates ago the 3D Touch to access showtimes takes me to a blank screen as if no movies are playing. Also, if I go through the different menus within the app to find showtimes, they NEVER appear the first time. I have to close and reopen the app at least once for showtimes to finally appear. I can’t find this reported anywhere so the problem has been ongoing. I use this feature regularly so the extra steps are very frustrating. Thanks for your help!

iPhone 11 Pro
OS: 13.2.3
IMDb: 9.17
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Ben Holland

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  • frustrated, disappointed

Posted 2 months ago

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Claire, Official Rep

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Hi Ben,

So that we can offer further help, can you please confirm if your Showtimes location is currently set to "Current Location" or if you've manually entered a location?

If current location, can you please confirm your current location (city, state, and ZIP)?

Thanks in advance.
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Ben Holland

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Hi! It is set to current location. It doesn’t work regardless of where I am though. Los Angeles, CA.
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Steve, Official Rep

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Apologies for the trouble, Ben!

Please delete the app and download again to see if the issue persists. 
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Ben Holland

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Hi! I’ve already tried that.
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Ben Holland

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Steve, Official Rep

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Hi Ben, 

Our mobile team is looking into this, I'll let you know as soon as I have more information.

Thanks for the continued patience.
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Steve, Official Rep

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This is fixed in the latest version of the app, so please download and let us know if the issue persists.
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Ben Holland

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Hi. It is most definitely not fixed. The only way to get movie times to show up is to tap on the “you” tab and wait for all the lists to SLOWLY populate. When fully populated, then, and only then, can I tap on the “search” tab, then “movie showtimes” tab to find that the showtimes have finally appeared.