Intrusive Trailer

  • 1
  • Problem
  • Updated 12 months ago
  • Solved
  • 1
Currently, any trailer link on IMDb that I click on, no matter what the film, comes up with the trailer for the new release of Murder on the Orient Express.  How do I get rid of this annoyance?
Photo of Philip Kemp

Philip Kemp

  • 4 Posts
  • 0 Reply Likes

Posted 12 months ago

  • 1
12 months ago
Photo of Col Needham

Col Needham, Official Rep

  • 6056 Posts
  • 3098 Reply Likes
Sorry about that.  We do not (intentionally) show ads before every trailer.  Video ads should be frequency capped such that you only see them occasionally.  

Ironically, ad / cookie blocking plug-ins can interfere with the frequency capping itself so if you try disabling any ad blockers, the trailers should work as expected.

If this does not fix it, have you selected the option "Do Not Personalize Ads from Amazon for this Internet Browser" on https://www.amazon.com/adprefs ? By selecting this option, Amazon would not apply frequency capping on your requests, and this would explain the behaviour since you are essentially opting out of us storing any information, including whether or not you have already seen the ad.

If none of the above works, please let us know the system and browser which you are using plus also the country from which you are accessing IMDb. 
12 months ago
Photo of Philip Kemp

Philip Kemp

  • 4 Posts
  • 0 Reply Likes

Hi Col,

No, I haven't selected that Amazon option, in fact I didn't even know it existed.

I'm not too bothered about the ads, most of them have a 'skip ad' option anyway.  It's the Orient Express trailer that's so annoying;  it comes up in place of any trailer I click on, and won't go away, so I can never get to see the trailer I want to.  This only started happening recently.

I'm using Internet Explorer and Google, from the UK.

2017-10-26T14:42:23+00:00
Photo of Col Needham

Col Needham, Official Rep

  • 6056 Posts
  • 3098 Reply Likes
What about disabling any ad blocking software? 

The Orient Express video is a small ad itself so it should play at most once per day ahead of the trailer you have selected. 

It is unusual that the ad completely replaces the trailer on two different browsers. 
2017-10-26T15:03:12+00:00
Photo of Philip Kemp

Philip Kemp

  • 4 Posts
  • 0 Reply Likes

Hi Col,

As far as I know I've not installed any ad-blocking software.

I wouldn't so much mind if it only played ahead of the trailer I want - but it blocks it out completely.  If I click the 'next' link I just get Orient Express again.

2017-10-26T18:01:21+00:00
Photo of Col Needham

Col Needham, Official Rep

  • 6056 Posts
  • 3098 Reply Likes
Please can you try the advice on http://www.imdb.com/help/show_leaf?browserdisplay (particularly the second point)

If the problem persists please can you provide a few example titles/URLs where the trailer is being hijacked like this?
12 months ago
Photo of Philip Kemp

Philip Kemp

  • 4 Posts
  • 0 Reply Likes

Hi Col,

Sorry, the advice on the IMDb post takes me rather beyond my (very limited) area of comprehension.  I have no idea what a 'private/incognito tab' is.

The following - largely at random - trailer links have all given me the Orient Express trailer:  Lost in Paris, Manifesto, Killing of a Sacred Deer, The Lobster, Darkest Hour....

2017-10-29T06:12:18+00:00
Photo of Col Needham

Col Needham, Official Rep

  • 6056 Posts
  • 3098 Reply Likes
Sorry for the delayed reply.  We are out of suggestions to help, sorry.  We are not any other reports of this and so it looks highly likely to be a local problem which is interfering with links on your system. 
  • 1

Powered by Get Satisfaction