IMDb TV captions playing for incorrect episode

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I use to have that issue, now the closed caption is. Not matching the episode I'm watching. It's like 3 or 4 episodes ahead

Note: This conversation was created from a reply on: IMDb TV leverage closed captioning problems.
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Debbie Briley

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Posted 4 months ago

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Claire, Official Rep

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Hi Debbie,

I'm sorry to hear that you've experienced this issue while attempting to watch titles on IMDb TV.

So that we can investigate further, can you please confirm the following information for us?
  • Device model
  • Operating system version number
  • Browser name and version number (if applicable)
  • IMDb app version number (if applicable)
  • IMDb TV title on which this issue was experienced (including TV series name, season number, and episode number, if applicable)
  • Further description of the caption errors you're seeing (feel free to include screenshots or write out caption text)
Thanks in advance. We look forward to assisting you further.
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alex vilastein

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I have the exact same issue it’s been every episode of Leverage since the first season. I’ve been watching primarily through amazon prime on a Roku TV. But it also happens when I’m on my phone as well as computer. I also tried it on the IMDb app and it’s an issue there as well.
(Edited)
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Randy Dethrow

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This reply was created from a merged topic originally titled IMDb captions playing for wrong episiode.

Starting with season 2 episode 2 Leverage is playing the wrong subs for the episodes. I'm pretty sure they they just skipped episode 2 and are playing subs for episode 3 on episode 2, subs for episode 4 on episode 3 and so on. I am hearing disabled so I rely on those subtitles
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Claire, Official Rep

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Thank you all for reporting this issue. 

I've reached out to our engineering team to forward this information. We'll reply via this thread as soon as we have further information.

Thanks in advance for your patience.
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m

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Example: watching season one "wedding job" (s1e7) and it seems like the captions for "homecoming job" are showing up (s1e2)

Using Amazon prime on Roku
(Edited)
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Tim Hanley

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I'm having the same problem with Leverage, watching through Amazon Prime.  Problem first pops up for me in Season 3, Episode 2. First thought CC was shifted by an episode, but is more jumbled up than that.  Spent a few minutes going through Season 3 and found the following:

Ep 1 - CC OK
Ep 2 - CC from Ep 4
Ep 3 - CC from Ep 2
Ep 4 - CC from Ep 5
Ep 5 - CC from Ep 3
Ep 6 thru Ep 10 - CC OK
Ep 11 - CC from Ep 13
Ep 12 - CC OK
Ep 13 - CC from Ep 14
Ep 14 - CC from Ep 11
Ep 15 and Ep 16 - CC OK


(Edited)
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Natalie Hathaway

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This reply was created from a merged topic originally titled I use closed captioning & it's not in sync Leverage have you been able to fix th....

season 1 episode 2 of Leverage  closed captioning is not in sync with what is showing can this be fixed just joined today 4/26/2020 & would hate to have to leave so soon because of these issues but i'm deaf & need closed captioning thanks in advance for any help in this matter 
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Kelly Posey

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This reply was created from a merged topic originally titled Closed captioning.

The closed captioning on a couple of episodes of Leverage are mixed up. I am watching The Reunion Job, S3 e2 and the captioning is for The Scheherazade Job, S3 e4. I know this because I've watched the series several times, but if someone is deaf they will not realize the difference. I am only hard of hearing. There are other episodes mixed up as well.
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Claire, Official Rep

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Hello all,

Thank you for your patience and for reporting this issue.

Our engineering team has confirmed that this issue with the Season 3 captions should now be resolved.

Please let us know if we can offer any more help.
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Emma Swan

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I've been keeping track during my watch. Because I've watched it more than a few times, i recognize the episodes that the incorrect captions are for. I went through the first season and wrote it down

Ep1 is fine
Ep2 CC are for Ep5
Ep3 CC are for Ep9
Ep4 CC are for Ep7
Ep5 CC are for Ep3
Ep6 CC are for Ep8
Ep7 CC are for Ep2
Ep8 CC are for Ep4
Ep9 CC are for Ep6
Ep10 is fine
Ep11 is fine
Ep12 is fine
Ep13 is fine

Hope this helps!
(Edited)
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Emma Swan

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some episodes from season two are mixed up as well!

Ep1 is fine
Ep2 CC are for Ep3
Ep3 CC are for Ep2
Ep4-8 are fine
Ep9 CC are for Ep10
Ep10 CC are for Ep9
Ep11-15 are fine

hope this helps!
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Nisha Manzoor

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This reply was created from a merged topic originally titled Leverage Subtitles Wrong Episode Entirely.

I've been watching Leverage season 1 on IMDB and so far multiple episodes have subtitles that don't seem to be associated with the episode they're on whatsoever. It's beyond delays or slight word issues, which is to be expected with some subtitles. They just seem to be subtitles for a completely different episode.

This needs to be fixed, because subtitles aren't just a fun addition. It is an accessibility issue. If someone who needs the subtitles tries to watch these episodes, these episodes will be absolutely unwatchable.
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Stace Comfort

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I'm also having this problem with leverage season one. It is a continuous issue not solved by restarting captions or Amazon or imdbtv.
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Tracy

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I saw that apparently season 3 was fixed. Are the other seasons being worked on as well?
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Lindsey Hamilton-Donnelly

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Trying to watch Leverage right now with my hearing impaired dad and we can't use subtitles because they are all wrong.

Watching episode 5, season 1 and getting the subtitles for episode 3, season 1.

It would be really nice if this could get figured out.
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rboucheratc

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Still having issues. 4x04 and 4x05 so far are swapped.
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Debbie Pinky Briley

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Yes! Every time I start from the 1st episodes, of the 1st season, it does it all over again.
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Dale Ritchie

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We are watching “The Following” and around episode 13 or 14 of Season one, the word “DEMO” is randomly inserted into the Closed Captioning.  What is the way to resolve this issue?
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Claire, Official Rep

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Separate issue

Please reference the new conversation here: IMDb TV - The Following captions issue