IMDB Doesn't Load more than 50% of the Time on Safari

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  • Updated 5 months ago
  • Answered
Hi, 
I've been having this problem for some time, maybe a year now. 
When I try to use IMDB on Safari on my MacBook Pro it often doesn't load. I will get to the "Failed to open page" with the message "Safari cant open the page because Safari cant establish a secure connection to the server". 
It never lasts long. Usually if I refresh a minute or so later its fine. But this really is happening 50% of the time at least. It seems to only happen with Safari as I always open the page in Chrome in the end and it works fine. 
Im using High Sierra 10.13.6 and Safari 12.0.3. Its not just this version of Safari though as its been happening for some time. 
It would be good to get it sorted out so I don't have to use a second browser just to use IMDB. 
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YumYab

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Posted 6 months ago

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Steve, Official Rep

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Hi YumYub,

The fact that you are able to access the site via Chrome without issue indicates that the problem lies with your Safari browser or a plugin that you have installed. Do you notice the same issue using a Private window on Safari?


Thanks in advance for confirming!
- Steve
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YumYab

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Hi Steve, 
I just tried it and yes, it does happen in a private window too. Not first time but the second time, but it doesnt happen every time in a normal window either. Still, it happens often enough. 

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Taylor, Official Rep

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Hi YumYab,

Thanks for the reply. Can you also please confirm if you have any antivirus installed?

To ensure if there are any actions we can take on our end, I've gone ahead and forwarded this information to our technical team for further investigation as well. 
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YumYab

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Hi Taylor, 
I have Avast installed. Im not 100% positive, but I think I had this issue before I started using Avast. 
Thanks for the reply! 
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YumYab

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I forgot to mention, the only browser extension Im using is Wipr, but it isnt this as the problem happens with it on and off. I suppose we covered the browser extensions with the private browsing check anyway. 
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Taylor, Official Rep

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Hi YumYab,

If you are still experiencing difficulties with Safari while browsing IMDb, please review the Apple article for: "If Safari doesn't load pages from a specific site"