I'm having a problem watching a movie for the second time. It won't load a second time.

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
  • (Edited)
No one will answer my question!  I watched "The Joneses" once and it stopped playing right before the ending credits were finished.  Now when I try to watch it again, t starts where it left off and automatically goes to the next movie in queue.  I keep trying to start it again but it keeps doing the same thing- I can't get it to load and start playing a second time.  What can I do?  Thank you in advance for your help. 
Photo of CalGirl1982

CalGirl1982

  • 6 Posts
  • 5 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Taylor

Taylor, Official Rep

  • 253 Posts
  • 257 Reply Likes
Hi CalGirl,

I’m sorry to hear you're experiencing playback issues with IMDb TV while watching "The Joneses". 

If you are still experiencing playback issues, please contact Prime Video customer support for further assistance with your issues streaming video.
Photo of CalGirl1982

CalGirl1982

  • 6 Posts
  • 5 Reply Likes
Thank you for your reply, Taylor, I will give that a try.