I need a customer service representative to remove a "credit" from my account....

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  • Updated 7 years ago
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I'm pretty upset that I haven't gotten any help whatsoever from customer service after nearly two years of trying. I had asked several times for the last two years to
have a credit removed and I have gotten no response from
IMDB! I called last week and was referred back to the online
"help" desk. I have gone to the user forums and was told a
representative would assist me there, but I never got anyone
from IMDB to help or answer.

I want the credit for "Night All Day" removed from my
credits. I was hired to shot the film, but when the film
came out, I was not in the film at all, nor was I ever
credited or mentioned anywhere for that film. You are spreading false information
about my person and my work. What do you want me to do to force IMDB to take it off the site?

Sincerely, Thomas E. Colitt (performer name: Tom Colitt)
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Tom Colitt

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  • frustrated

Posted 7 years ago

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bluesmanSF, Champion

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IMDb does not offer telephone support. If you called someone and they said to use the help desk, you'd send a message to http://www.imdb.com/helpdesk/contact_...

All submissions for new data or correcting data, though, need to be sent on the appropriate online forms. So, you'd have to go to the page for that title and click the "edit page" button and request the deletion. However, proving that might be difficult in this case. It's hard to prove something that never happened. If you have any access to this film, from which you can provide a screen grab of the name actually credited for that role, for instance, you can provide that as proof. Or, if you have any document that might indicate you did not end up in the final version of the film...proof can be sent in on the verification form http://www.imdb.com/helpdesk/data_ver...

The best "user forum" where a representative might be present, would be this one. If you've sent in a submission for the change, you could post the submission ID number emailed to you or listed in your account page under "review your submissions." Perhaps a member of staff can take a look at the status of the submission or see why it was not approved.

If it was submitted and approved without proof, such as on screen credit showing your name, it was probably submitted by the producers...can you contact them and ask them to submit a request to correct it to the right name?

If you haven't submitted the request yet on the online form (by going to the page for that title and clicking the "edit page" button), you should try it, explain that the person credited is you and you did not appear in the film nor credits, then post the submission ID number here in the thread so staff can take a look at it. They might not be too responsive for the next couple days as it's a holiday weekend.

Good luck!
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Giancarlo Cairella, Official Rep

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Official Response
Mr. Collit: we have received your request in August and it has been forwarded to our staff.

To avoid loss of data, we take requests to remove or change information very seriously. I do apologize for the lack of updates, but these things can take time to be checked, particularly when they involve films that are not readily available to be viewed such as in this case. To avoid duplication, I will reply to you here and have your helpdesk request archived.

The entry has not been removed or changed yet because the original source appears to be valid; in these situations we do not modify information that we believe to be correct until we complete our investigation.

As it happens, our editors have located a copy of the film a few days ago and are due to check the on-screen credits within the next couple of days.

If the credit does not appear in the film, it will be removed with the next available update of the site (probably within the next 7-10 days).

Thank you again for your patience.