I need a customer service representative to remove a "credit" from my account....

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  • Updated 7 years ago
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I'm pretty upset that I haven't gotten any help whatsoever from customer service after nearly two years of trying. I had asked several times for the last two years to
have a credit removed and I have gotten no response from
IMDB! I called last week and was referred back to the online
"help" desk. I have gone to the user forums and was told a
representative would assist me there, but I never got anyone
from IMDB to help or answer.

I want the credit for "Night All Day" removed from my
credits. I was hired to shot the film, but when the film
came out, I was not in the film at all, nor was I ever
credited or mentioned anywhere for that film. You are spreading false information
about my person and my work. What do you want me to do to force IMDB to take it off the site?

Sincerely, Thomas E. Colitt (performer name: Tom Colitt)
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Tom Colitt

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Posted 7 years ago

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bluesmanSF, Champion

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IMDb does not offer telephone support. If you called someone and they said to use the help desk, you'd send a message to http://www.imdb.com/helpdesk/contact_...

All submissions for new data or correcting data, though, need to be sent on the appropriate online forms. So, you'd have to go to the page for that title and click the "edit page" button and request the deletion. However, proving that might be difficult in this case. It's hard to prove something that never happened. If you have any access to this film, from which you can provide a screen grab of the name actually credited for that role, for instance, you can provide that as proof. Or, if you have any document that might indicate you did not end up in the final version of the film...proof can be sent in on the verification form http://www.imdb.com/helpdesk/data_ver...

The best "user forum" where a representative might be present, would be this one. If you've sent in a submission for the change, you could post the submission ID number emailed to you or listed in your account page under "review your submissions." Perhaps a member of staff can take a look at the status of the submission or see why it was not approved.

If it was submitted and approved without proof, such as on screen credit showing your name, it was probably submitted by the producers...can you contact them and ask them to submit a request to correct it to the right name?

If you haven't submitted the request yet on the online form (by going to the page for that title and clicking the "edit page" button), you should try it, explain that the person credited is you and you did not appear in the film nor credits, then post the submission ID number here in the thread so staff can take a look at it. They might not be too responsive for the next couple days as it's a holiday weekend.

Good luck!
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Tom Colitt

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Thanks a lot, but I tried all those things. Not a single response from any representative. So they can take the false credit without proper proof, but they want me to prove something that doesn't exist. Yeah, that sounds like the kind of logic they have been using. The whole character got cut out of the film, the producers are gone and I have no copy of the movie. I feel like legal action will be the only way to force them, since they are unwilling to simply do the right and logical thing. Why would anyone want to get a credit removed if it was a proper credit anyway?.... And why are they ignoring my many requests and hiding in the shadows?.....
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bluesmanSF, Champion

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Threatening legal action is a way to go. Not a good one...but a way. good luck with it.

Re: "why would anyone want to get a credit removed..."

Many try daily. You'd need to ask them. But, usually, it's work they are not proud of and they like to make their page look better
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Tom Colitt

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No you're right legal action is a pain and doesn't get anything accomplished. I think I'll just post my experience all over facebook, Twitter and where ever I can on the internet as they suggest at the top of this page. Maybe then they will finally have the courtesy of giving me an answer and showing me their proof that I was in this movie. It's ridiculous! Hiding in their anonymity must give them a good laugh at their customer's expense....
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Emperor, Champion

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It is difficult to prove something doesn't exist but, as the film is out, you can demonstrate that you weren't in the credits - a screenshot of them (which will show your name isn't on there) would do it. If you can't find the film anywhere, then contact the production company - they presumably added the credits when it was in production, but haven't updated it to reflect the final credits as shown on screen, so they should either do that or provide you with a screenshot of the credit list so you can do it.

Or you can take to social, saying how bad IMDB is and never get this resolved (even though this is a fixable problem).

Your call.
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bluesmanSF, Champion

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But...17 of 20 voters gave it 10 Stars!! How bad could it be? They couldn't all be wrong!! ;)
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Emperor, Champion

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That's what I thought, but at Amazon and LoveFilm (where people have watched the film), it doesn't fair quite so well. It's a gen-u-ine mystery.
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Tom Colitt

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Emperor. The problem apparently is not fixable, since I have never even gotten a response to the problem from IMDB. Taking to social media is only supposed to force them to do what they should be doing as a matter of good business. Unless you are an IMDB representative who is telling me that obtaining a screen shot of the credits will finally get this simple mistake resolved, why would I think that trying to get a copy would help? I already had mentioned that the producers are no longer reachable. These production companies generally vanish soon after the film was made, especially if it wasn't successful.
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bluesmanSF, Champion

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Going to social media doesn't force anyone to do anything. I find it difficult to believe you actually think that. Emperor is not an IMDb representative. He's a site user who knows very well that you have to provide proof to either get things listed or removed. That's just the way it is. People try to put up fake credits all the time and people try to remove things they don't like all the time. Either direction, proof is the key. I would think that getting a copy and providing proof needed is a lot more productive than spouting off some ridiculous nonsense on Twitter.
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Tom Colitt

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I have no idea why you think you can insult me by saying that what I have to say about IMDB is ridiculous nonsense. You have absolutely nothing to back that up and you are simply wrong. I guess I can only keep repeating myself. I have not been asked to provide any proof by anyone. I have not had ANYBODY respond to my previously very courteous requests. I have not seen any proof that puts me in this film and had, in fact, been told by the producers 10 years ago, that I wasn't.... Anybody and everybody, who could fix this (apparently so easily) is just hiding in the shadows....
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Emperor, Champion

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Right let's break out from that thread:

Emperor. The problem apparently is not fixable


I'm pretty confident it is.

since I have never even gotten a response to the problem from IMDB.


Not getting a reply from the help desk, shouldn't lead you to conclude that this problem isn't fixable. I'm afraid that the help desk isn't a particularly good way to get a problem like this sorted out, as the contact page makes clear:

If you would like to ask a question or send feedback to IMDb, please post a message in our official IMDb.com support community on Getsatisfaction.com, where you will be able to get answers from customer service staff and from other IMDb members. Users are encouraged to help each other to get the most out of our site and in most cases community members can provide answers and solutions faster than our staff can respond directly.


http://www.imdb.com/helpdesk/contact

Direct links to the contact form are only at the bottom of the page and relates to specific issues that can't be posted on public forums (billing or other private issues). Most of everything else we can give advice on and staff can get involved to (which is very useful for doing things we common users can't). Not every problem that comes up on here can be fixed (especially technical ones), but pretty much most credit problems can be fixed, or we can explain why it isn't actually a problem.

So that is the situation.

To restate what I've said:

Removing a credit is difficult, because you have to prove a negative, but it isn't impossible (like proving Santa doesn't really exist) as the film is out there, so you can demonstrate that the credit isn't where it should be. Of course, this assumes your name isn't on the credit - it is always possible that your scenes hit the cutting room floor but your name is still in the credits (although you do say "nor was I ever
credited or mentioned anywhere for that film" so I'll assume you've seen it and checked the credits).

So we come onto how to prove this.

The simplest thing is to email the director and tell him you don't think the final credits are right on IMDB and he is in the best position to fix this:

http://www.basilschlegel.com/contact

He is also on Twitter if you are signed up there, so you could double up and send them a message:

https://twitter.com/basilschlegel

Feel free to send him a link to this post too and he is welcome to post on here (or even PM one of the "champs" on here if, for whatever reason, he doesn't want to reply in public but has an IMDB account - links are in a lot of our profiles) and we can talk him through the process.

If there is no reply from him or you don't want to contact him, then you can do this yourself. Just submit the request to delete the credit by editing the title and selecting your credit to delete. Make sure to include an explanation saying this is you and you weren't in the film or on the credits, and that'll you'll be providing proof - you can also throw a link in pointing to this thread (which will demonstrate that we've kicked this problem around and made sure this is the right option). Then, as BMSF said, send in a screenshot of the cast credits using this form:

http://www.imdb.com/helpdesk/data_ver...

Once you've done this, paste the submission's reference number in here and staff can look in on it to see how it is progressing.

Doing things this way should give you the best chance of getting the credit through, it might take a little way for all the processes to work themselves through but with a bit of patience (and a following wind) it should get fixed.
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Tom Colitt

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Hi Emperor

Thanks very much for your very helpful and constructive comments, although I did mention that I had already taken the route of asking for the credit to be deleted without ever getting a response from an IMDB agent. I am not particularly hopeful that Basil will answer me and you didn't mention how else you think I could obtain a copy of that screen shot. I haven't seen the movie out there (just a screening once) and was only told I didn't end up in the film.
Here is what I just wrote to Basil:

Hi Basil

How are you? I once worked with you on your film Day All Night. My scene ended up on the cutting room floor, but I still have an IMDB credit for that film, which I was trying to get removed. They want proof that I was not in the film, but I have no proof to do that. I was wondering. Would you be able to help me with a screen shot of the film's credits or maybe personally tell them that I should not be on the list of credits?

Thanks, Tom Colitt
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Tom Colitt

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Okay. I have just gone in again to ask for the credit to be deleted (request number: 130912-172212-073000) and I said that I have asked the director to contact them or to provide me with a screen shot and that I have no other way of proving that I wasn't in this film. I am pretty sure that I will not get an answer to my request unless you have some pull with these guys, Emperor ;-)... I haven't heard back from my August 23rd inquiry to the help desk either (the status simply says zero replies)...
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Tom Colitt

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I just got this email back from Basil Schlegel, the director. This should be enough, but I still am doubtful that anyone at IMDB even will respond at all:

Dear Tom,

please forward this email to IMDB.

This is to state that Tom Colitt was originally cast for the movie Night All Day (2000), but did not appear in the movie, of which I was the producer and director. He should therefore not be credited with an appearance in the film.

Best

Basil Schlegel

--------------------------------------------------------------------------------
From: MixForm
To: info@basilschlegel.com
Sent: Thursday, September 12, 2013 7:00 PM
Subject: [MixForm] Message from Tom Colitt

Hi BASIL SCHLEGEL,
Tom Colitt has sent you a message using the contact form in your MixForm website. The message is below. This message will be saved in your site's dashboard for your reference. Tom Colitt's e-mail address is tcolt@netzero.com.
Yours Efficiently,
Carrier Pigeon.
The MixForm Mailer
----
From: Tom Colitt tcolt@netzero.com
Hi Basil How are you? I once worked with you on your film Day All Night. My scene ended up on the cutting room floor, but I still have an IMDB credit for that film, which I was trying to get removed. They want proof that I was not in the film, but I have no proof to do that. I was wondering. Would you be able to help me with a screen shot of the film's credits or maybe personally tell them that I should not be on the list of credits? Thanks, Tom Colitt
Sent on: September 12, 2013 13:00
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bluesmanSF, Champion

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See a staff description of how to submit your evidence on the data verification form (I gave you a link to the form in my first reply to you and Emperor linked it again for you in his post) https://getsatisfaction.com/imdb/topi...

It might work better if you contact him again and see if he can vouch for whether or not your name appeared in the on screen credits as that's the real issue. IMDb doesn't decide where credits are due or not. They document what was on screen. You could go with what you've got, and he answered your question, but since it doesn't answer the question staff is most concerned about, it might not get accepted.
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Tom Colitt

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I looked at your link and all I can see is someone's question about entering their father's DOB.

Maybe I should wait and see if an IMDB representative will even contact me, before I second guess whether the first hand evidence from the director/ producer is acceptable to them as evidence. Apparently they didn't need to see a screen shot when they first added that credit to my name....
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bluesmanSF, Champion

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They didn't need a screen shot if the data came straight from a producer. That's frequently done while in production (often no on screen credits exist yet) for example. Other documents, contracts, etc. can also provide verification, but in your case the issue is whether or not your name appeared in the credits. So those credits would obviously be the best evidence.

If you read past Michelle's first sentence, you'd see her description (note that, in my post, I referred you to the employee's answer, not the question asked). It makes more sense to look at the answer than the question....

If you have documents, you can scan and upload them onto a free image hosting site like photobucket.com, imageshack.us, flickr.com,etc;however,ifthere is private/personal data on the documents, you may want to black-out the private information and/or upload the document to a hosting site that is password protected.


That process is the same if not regarding a date of birth.
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Giancarlo Cairella, Official Rep

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Official Response
Mr. Collit: we have received your request in August and it has been forwarded to our staff.

To avoid loss of data, we take requests to remove or change information very seriously. I do apologize for the lack of updates, but these things can take time to be checked, particularly when they involve films that are not readily available to be viewed such as in this case. To avoid duplication, I will reply to you here and have your helpdesk request archived.

The entry has not been removed or changed yet because the original source appears to be valid; in these situations we do not modify information that we believe to be correct until we complete our investigation.

As it happens, our editors have located a copy of the film a few days ago and are due to check the on-screen credits within the next couple of days.

If the credit does not appear in the film, it will be removed with the next available update of the site (probably within the next 7-10 days).

Thank you again for your patience.
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Tom Colitt

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Great! Thank you. You may have seen the producers, Basil Schlegel's, comment above that I was never in the film, but if that is not enough proof, I am happy to wait a few more weeks.

Regards, Tom Colitt
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bluesmanSF, Champion

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It seems your name was not in the on screen credits and that's all you'd have needed to show, as was suggested. They have removed your name to accurately reflect on screen credits.