I need a customer service representative to remove a "credit" from my account....

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  • Updated 7 years ago
  • Answered
I'm pretty upset that I haven't gotten any help whatsoever from customer service after nearly two years of trying. I had asked several times for the last two years to
have a credit removed and I have gotten no response from
IMDB! I called last week and was referred back to the online
"help" desk. I have gone to the user forums and was told a
representative would assist me there, but I never got anyone
from IMDB to help or answer.

I want the credit for "Night All Day" removed from my
credits. I was hired to shot the film, but when the film
came out, I was not in the film at all, nor was I ever
credited or mentioned anywhere for that film. You are spreading false information
about my person and my work. What do you want me to do to force IMDB to take it off the site?

Sincerely, Thomas E. Colitt (performer name: Tom Colitt)
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Tom Colitt

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  • frustrated

Posted 7 years ago

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Giancarlo Cairella, Official Rep

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Official Response
Mr. Collit: we have received your request in August and it has been forwarded to our staff.

To avoid loss of data, we take requests to remove or change information very seriously. I do apologize for the lack of updates, but these things can take time to be checked, particularly when they involve films that are not readily available to be viewed such as in this case. To avoid duplication, I will reply to you here and have your helpdesk request archived.

The entry has not been removed or changed yet because the original source appears to be valid; in these situations we do not modify information that we believe to be correct until we complete our investigation.

As it happens, our editors have located a copy of the film a few days ago and are due to check the on-screen credits within the next couple of days.

If the credit does not appear in the film, it will be removed with the next available update of the site (probably within the next 7-10 days).

Thank you again for your patience.